Wallbox Help Center

You can easily manage your billing information from the Wallbox app. Billing information can be configured for individuals or businesses...

Are you looking to customize the currency displayed in your Wallbox app? Follow these simple steps to personalize your charging...

You can easily change the default display language of your Commander 2 by following the steps below: Select your account...

Yes, all Pulsar Max chargers running software version 5.8.25 are compatible with Electrical Vehicles (Smart Charge Points) Regulations 2021. Make...

You can add more than one charger remotely and simultaneously. Follow the steps below to add multiple chargers remotely through...

It is now possible to schedule discharging sessions to power your own home. These sessions can be programmed the same...

You can visualise your users’ payments (made with Pay per Month or Pay per Charge), their corresponding charging sessions on...

Once you are done setting up your charger(s) with Pay per Month, it is time to register your users. As...

The Wallbox portal uses your browser’s default display language. Therefore, you need to change your browser’s default language to change...

To help you recognise your chargers easier and organise your space better, you can change your charger’s name on the...

There are two types of user permissions that you can choose from: User: Give the user access to the selected...

As a Super-Admin or Admin, you can delete a users anytime from the Wallbox portal. This will remove all the...

Access groups are a portal feature that allows you to manage charger access in bulk, making attributing chargers to new...

You can easily manage and display monthly invoices for your charging sessions using public Wallbox chargers in the app. You...

The Wallbox app uses your smartphone’s default display language. Therefore, you need to change the default language of your smartphone...

You can easily make your charging point(s) visible and accessible to other EV users by adding it to Electromaps. Once...

The charge doesn’t go as quickly as I expected. What could be happening? The charging speed can be affected by...

 To enable your new users to use your chargers, you must grant them access (as you did when adding your...

A user can accept the monthly subscription contracts to have access all the chargers in their group. The user can have access to multiple contracts and all the contracts can be identified by their respective group name.

To help your user use your public charging point, you can download charging instructions in PDF format from the Wallbox...

You can organize and display your Wallbox chargers by Location. As its name indicates, a Location represents a physical space...

The billing rates you defined for the Pay per Month or Pay per Charge solutions are all accessible in one...

The Wallbox app can send push notifications that help you monitor your current charging session. You can enable or disable...

The Admin(s) of a charging structure can invite you to use the chargers they manage. Once invited, you will receive a...

Pay per Month is the most convenient solution for EV Drivers that need to charge their car regularly using your...

To ensure secure access to their assigned Commander/Commander 2 charger(s), users can configure a unique four-digit PIN (Personal Identification Number)....

Supernova is Wallbox’s next-generation business solution for DC fast-charging. Its higher efficiency and reliability maximize uptime, benefiting both electric vehicle drivers...

You just created a new Wallbox account but can’t verify your email? Here are some reasons why you may have...

Grid Codes are the electrical parameters that allow your charger to inject energy into the electrical grid safely, securely, and...

As soon as your charger is installed and powered on (the LED halo displays a steady green light), you can...

If you are a subscribed user and have received an invitation from the Super Administrator of the space to subscribe to charge with contract, you will have to update the payment method by using the Wallbox application before availing the Pay per Month or Pay per Charge solutions.

To start using a public charging point, Wallbox users need to scan the unique QR code attached to the charger...

You can unlink your charger(s) anytime through the Wallbox app or the portal. Log in to your account on the...

To receive payment from your user’s charging sessions, you must link a Stripe account to your Wallbox account. You can...

All information on energy consumption, costs, active sessions, and historical data can be displayed and exported in a .csv report...

The subscription of Wallbox Standard or Wallbox Business plan enables you to restart your charger remotely. This enables you to update your charger from any location without being physically present at the charger’s location.

The Wallbox portal allows you to give different administration rights to your users: User, Admin, Super-Admin, or Operator (this feature...

Following the steps below, you can generate a new password if you have forgotten it or change the current one...

Smart-charging, available only with Pulsar Max, allows you to automatically charge your vehicle in the most cost-effective periods according to...

Wallbox chargers feature an LED light that reflects their current status and reports any eventual errors. The LED light is visible on the...

You can bill for the use of your Wallbox chargers and manage all payments made by your users via the...

To start using the Wallbox portal, you must register for an account. If you have already created an account using...

You can delete your charger(s) from your account anytime with the Wallbox app. If you own more than one charger...

The Wallbox portal allows you to receive automated reporting periodically.

You can easily link all your chargers to your charging infrastructure and assign them to specific Locations and users using...

Follow these steps to install the 4G dongle that comes within the Copper SB kit. Do not forget to configure...

Wallbox chargers feature an LED light that reflects their current status and reports any eventual errors. The LED light is visible on the...

It is essential to keep your charger(s) up to date to enjoy an optimal experience and get eventual bugs fixed....

Please go through the following steps to install the 4G dongle that comes with the Commander 2 bundle and enable...

The LED on the front cover of your Wallbox Copper C charger will indicate the status of the charger with an intuitive colour code.