Welcome to Wallbox Support

Each Wallbox has a unique Serial Number (SN) and User ID (UID) that are associated with the charger. They are both unique to the charger, but the SN identifies the charger, and the UID acts like a password.

Wallbox allows its customers to have a full control of their chargers by allowing a complete control of the users authorized to charge.

Wi-Fi connectivity allows real-time communication with your Wallbox charger, device remote control, and software updates. Before starting, please ensure that you have a working Wi-Fi connection available within the range (...)

The Wallbox Pulsar and Pulsar Plus have an LED halo that reflects its charging activity using a simple, easy, and intuitive colour coding. Here you will find the different colours that appear on your charger depending on the status of the device.

If you have already created an account on the Wallbox mobile app, you can generate a new password in case you have forgotten the old one.