Welcome to Wallbox Support

Browse through our FAQs to find answers to commonly raised questions.

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How to connect to Wi-Fi in your Commander

Wi-Fi connectivity allows real time communication with your Commander, remote control of the device, and stay always up to date through the firmware update capability.
How to make a scheduled charging session with your Commander

Setup a charging schedule in your Commander using your touch screen.
Where to find the SN and UID of your charger

Each Wallbox has a unique Serial Number (SN) and User ID (UID) that are associated with the charger. They are both unique to the charger, but the SN identifies the charger, and the UID acts like a password.
How to make a scheduled charging session with your Copper C

Control your consumption and charging costs by programming your charging sessions to recharge your car when it is more suitable for you
How to make a scheduled charging session with your Copper SB

Schedule your electric vehicle recharges at your convenience with your Copper SB

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