Pulsar Pro
Product Overview
Smart, secure, and built for business. Pulsar Pro is designed for shared spaces like apartments, workplaces, and fleets, offering powerful charging with advanced access control and flexible connectivity options.
- Effortless access control. Secure charging with RFID cards or the myWallbox app.
- Durable design. IK10 and IP55 rated for reliable indoor and outdoor use.
- Flexible connectivity. Wi-Fi, Bluetooth, Ethernet, and 4G-ready* for seamless operation.
- Eco-smart features. Compatible with solar charging and dynamic load balancing.
*Access to 4G connectivity requires coverage through the LTE network and can be used exclusively with your Pulsar Pro charger. A complimentary two-year period of 4G connectivity (LTE) is included. Following this initial term, we offer an integrated 4G service (LTE) for 1 year, with one single annual payment. If the extension is not made, 4G connectivity will be suspended. We can also provide 2G and/or 3G service in areas where only GSM or WCDMA coverage is available. You can find more information in a dedicated article in the Knowledge Base.
Once your charger is installed, you can start charging your electric vehicle immediately. But to use your charger’s intelligent features and use it to its full potential, you must pair it with the Wallbox app. To pair your charger with our app and set it up, follow the few steps below:
- Download and install the Wallbox app on your smartphone,
- Create a Wallbox account,
- Add your charger to your Wallbox account,
- Connect your charger via Bluetooth or Wi-Fi (if you don’t have 4G connectivity),
- Adjust your charger’s power.
Now that you have set up your charger, you can access all its features: Create scheduled charging sessions, Start/Pause an ongoing charging session, Manage your charger’s Auto-lock and Consult your charging sessions data.
Pulsar Pro | Warranty Conditions
Thank you for purchasing this Wallbox product. To ensure proper use, we recommend
carefully reading the operating instructions before commissioning. Wallbox, Carrer del Foc, 68. 08038 Barcelona, grants a voluntary manufacturer’s guarantee in the form of a durability guarantee for the products listed below, in accordance with the following terms and conditions:
1. Subject matter of the Guarantee, Guarantee Terms and Scope
Models:
The guarantee covers the following model:
● Pulsar Pro
For all products not expressly mentioned in these guarantee conditions, these guarantee conditions do not apply, but exclusively the regulations of the statutory liability for defects.
● Territorial Scope:
This guarantee applies to products purchased, installed, and operated within Europe
2. Guarantee Period and Guarantee Services
● The guarantee period is three (3) years and begins on the invoice date of the first purchaser (counting from Wallbox invoice date).
● If the product exhibits a material or manufacturing defect during the guarantee period, Wallbox will, at its own discretion and expense, repair the product or replace it with an equivalent new or refurbished product.
● Wallbox bears the costs for replacement or repair in the event of a guarantee claim. Necessary expenses such as removal and installation costs, shipping and transport costs, as well as other consequential costs are not part of this guarantee and will not be reimbursed by Wallbox, to the extent permitted by law.
● This guarantee is only granted if a copy of the invoice or proof of purchase (stating the purchase date, product type, and dealer name) is presented together with the defective product.
● In addition, the product must have been installed within the territorial scope of the guarantee.
● Wallbox reserves the right to refuse this free guarantee service if the above documents/information are not presented or if the information thereon is incomplete or illegible.
● In cases not covered by the guarantee and where the defect is due to improper use or negligence by the customer, the customer shall bear all resulting repair costs and associated expenses. Should you fail to inform us immediately upon becoming aware of any defects, you may be charged for the repair costs.
● This guarantee does not reimburse or cover damages resulting from adjustments or modifications made to a product without the prior written consent of Wallbox to adapt it to national or local technical or safety standards that apply in a country other than the one for which the product was originally designed and manufactured.
● This guarantee is void if the type or serial number on the product has been altered, deleted, removed, or made illegible.
3. Exclusion Criteria
This guarantee does not apply to damage or defects due to:
● Normal wear and tear
● improper installation, use, or maintenance
● failure to observe the installation or operating instructions
● interventions by third parties not authorised by Wallbox
● external influences such as, but not limited to, overvoltage, lightning, fire, or water
● changes or adjustments to the product without prior written consent from Wallbox
● defects in the overall system into which the product is integrated
4. Claiming the Guarantee
In the event of a guarantee claim, please contact Wallbox Customer Service by chat, stating the serial number, article number, and attaching a copy of the invoice to the confirmation email.
Chat: support.wallbox.com
The process is generally as following:
1. Contacting Wallbox support Chat and open a case.
2. Review of the request and technical assessment by Wallbox.
3. If under warranty, shipment of replacement and if needed and requested by wallbox,
return of the product.
4. Technical inspection of the product by Wallbox and result report
5. Relationship to Statutory Rights (Important Notice)
This guarantee is a voluntary service provided by Wallbox as the manufacturer. The buyer’s statutory rights in the event of defects against the seller (in particular subsequent performance, withdrawal, price reduction, and compensation for damages) remain unrestricted and are not affected by this guarantee.
6. Final Provisions
These General Terms and Conditions shall be governed by the laws of Spain without prejudice to the consumers and user’s protection laws that could result applicable. The General Terms and Conditions of Sale of Wallbox shall apply in addition.
In the event of any dispute arising from the provision of the Service, the parties expressly waive their right to any other venue or jurisdiction to which they could be entitled and agree to submit to the Courts of Barcelona,
The General Terms and Conditions of Wallbox remain the supplementary basis for all sales.
Wallbox Chargers, S.L.U. | Carrer del Foc nº 68, Barcelona | www.wallbox.com
We offer a complimentary 2-yr 4G service with your new Pulsar Pro, so the charger will connect automatically once installed. If your 2-yr period is about to expire, don’t worry! We offer an optional 1-yr connectivity package with a single annual payment. (click here to learn more).
To delete personal data from your charger, you need to reset it to factory settings. Detailed instructions are provided here.