Wallbox Help Center

The V2H (Vehicle to Home) functionality allows your Quasar to supply power from your electric EV’s battery to your house...

You can easily link your charger to your account through the Wallbox mobile app (using the QR code method) or...

To help your user use your public charging point, you can download charging instructions in PDF format from the Wallbox...

Wallbox chargers feature an LED light that reflects their current status and reports any eventual errors. The LED light is visible on the...

To start using a public charging point, Wallbox users need to scan the unique QR code attached to the charger...

You can link a Wallbox RFID card to a Wallbox account and use the RFID authentication method to access a...

You just created a new Wallbox account but can’t verify your email? Here are some reasons why you may have...

Access groups are a portal feature that allows you to manage charger access in bulk, making attributing chargers to new...

Once you are done setting up your charger(s) with Pay per Month, it is time to register your users. As...

Yes, Pulsar Plus is eligible for the Alternative Fuel Infrastructure Tax Credit of 30% up to $1,000. Resource link here...

In order to change the currency in the app, open the Wallbox app and select the desired charger. Once the...

There are two types of user permissions that you can choose from: User: Give the user access to the selected...

The Admin(s) of a charging structure can invite you to use the chargers they manage. Once invited, you will receive a welcome...

You can easily manage your billing information from the Wallbox app. It is possible to configure billing information for an...

To receive payment from your user’s charging sessions, you must link a Stripe account to your Wallbox account. You can...

Pay per Month is the most convenient solution for EV Drivers who need to charge their car regularly using your...

If you are a subscribed user and have received an invitation from the Super Administrator of the space to subscribe to charge with contract, you will have to update the payment method by using the Wallbox application before availing the Pay per Month or Pay per Charge solutions.

You can delete a user anytime through the Wallbox portal. Log in to the Wallbox portal. Click Users. Next to...

Grid Codes are the electrical parameters that allow your charger to inject energy into the electrical grid safely, securely, and...

You can unlink your charger(s) anytime through the Wallbox app or the portal. Log in to your account on the...

You can easily link all your chargers to your charging infrastructure and assign them to specific Locations and users using...

All information on energy consumption, costs, active sessions, and historical data can be displayed and exported in a .csv report...

While charging typically begins automatically when you plug in the EV connector, there are times when you might want to...

You can start using your Pulsar Plus when your charger is installed and powered on (and the LED halo is...

To start using the Wallbox portal, you must register for an account. If you have already created an account using...

You can restart a charger when connected by Bluetooth and within its range, or remotely if your charger has an...

You can bill for the use of your Wallbox chargers and manage all payments made by your users via the...

THIS FEATURE IS NO LONGER SUPPORTED The Wallbox Voice Assistant lets you control and manage up to 4 Wallbox chargers....

You must register for an account to start using the Wallbox app or Portal. If you have already created an...

If you have already created an account on the Wallbox portal, you can generate a new password in case you have forgotten the old one.

Using the portal you can filter the information of your chargers in order to get only the information you need of a certain charger or user.

You can quickly and easily add a charger to your account by scanning the QR code on its left side.Once...

If you need to restart your charger remotely, you can do so directly from the Wallbox app, as long as...

Dynamic Load Management (DLM) is an energy feature that monitors your building’s energy demands and intelligently manages power distribution to...

You can share all Wallbox chargers with users of your choice. To share your charger, you must first add them...

Get to know your Wallbox Pulsar Plus Once installed and powered on following the instructions in the installation guide, your...

Managing your Wallbox charger’s scheduled charging sessions has never been easier. With the Wallbox app, you can create, delete, and...

We recommend downloading the Wallbox mobile app on your smartphone and creating a Wallbox account to manage your charger remotely...

The SN (Serial Number) and UID (Unique Identifier) can be found on the product label affixed to the side of...

Thanks to Dynamic Load Management (DLM), you can measure how much energy you use and give the rest to your...

Keeping your charger’s software up to date is essential to enjoy a stable experience and benefit from your charger’s latest...

A 3-year warranty covers Pulsar Pro, Pulsar Plus and Quasar 2. This warranty covers devices that are used normally. For a...

Once you have created a Wallbox account and added your charger with the Wallbox app or portal, you can connect...

Wi-Fi connectivity allows your charger to connect with the Wallbox Cloud, enabling real-time communication between the app and your charger...

If your charger shares a high voltage circuit with other appliances, you may want to temporarily reduce the amperage available...

If you are experiencing bugs or problems with your charger, restoring it to factory settings can solve those. You can...

This troubleshooting guide covers all the most common issues our users have experienced with their chargers and the methods that...

Is your LED halo switched on by default? The behaviour of your LED Halo will depend on the model you...