Welcome to Wallbox Support

Browse through our FAQs to find answers to commonly raised questions.

How to invite new user(s)?

Wallbox allows its customers to have a full control of their chargers by allowing a complete control of the users authorized to charge.
How to manage the Auto-lock?

For those customers with multiple chargers and users assigned, autolock functionality management allows a complete control of the user authorization.
How to set up Wi-Fi for your charger?

Connecting your charger to the Internet allows real-time communication, remote device control, and always staying up to date through software updates. Before starting, please ensure that you have a working (...)
How to reset/change your account password through the portal?

If you have already created an account on the myWallbox portal, you can generate a new password in case you have forgotten the old one.
How to manage your account password using the myWallbox app?

If you have already created an account on the Wallbox mobile app, you can generate a new password in case you have forgotten the old one.