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How to manage chargers’ billing rates in the Portal?

The billing rates you defined for the Pay per Month or Pay per Charge solutions are all accessible in one place, the Payments area. You can edit or delete your current rates and create new ones from there.

You can also visualise easily if a rate is used by one of your chargers (“assigned”), its name, fee type, etc., at a glance.

What are the rate methods available?

For the Pay per Charge and Pay per Month solutions, you can choose between three charging methods to bill your users based on variable fees:

  • Time reservation fee (charged in Price — EUR* / Hour)
  • Consumed energy fee (charged in Price — EUR* / kWh) – your charger needs to be equipped with a MID meter to use this charging method.
  • Charging time fee (charged in Price — EUR* / Hour)

On top of these variable fees, you can add a fixed service fee that will apply to all your users’ charging sessions (this can be likened to a charger unlocking fee).

*The currency depends on the configuration of your Organization.

Editing a rate

  1. Log in to the myWallbox Portal.
  2. Click Payments in the left menu.
  3. Click the Edit button next to the rate.
  4. Edit the information.
  5. Click Save.

Your rate has been edited successfully.

Deleting a rate

  1. Log in to the myWallbox Portal.
  2. Click Payments in the left menu.
  3. Click the Delete button next to the rate.
  4. In the validation modal, click Delete to validate your choice.

The rate has been deleted.

Creating a new rate

  1. Log in to the myWallbox Portal.
  2. Click Payments in the left menu.
  3. Click the + Create rate button.
  4. Define the rate information.
  5. Click Save.

Your rate has been created.

Updated on 22/12/2022

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