Welcome to Wallbox Support

Browse through our FAQs to find answers to commonly raised questions. 

Pulsar
Pulsar Plus
Copper SB
Commander 2
Quasar
Accessories
Energy Management Solutions
myWallbox
Release Notes

Chargers

Pulsar Plus

Pulsar but with a big PLUS. Apart from all the features of Pulsar, our Pulsar Plus comes with WiFi, DC leakage protection and is available for load balancing.

Copper SB

Our Copper SB offers a lot of options for you and your customers. Its universal socket makes it suitable for both type 1 and type 2 vehicle connectors. Copper SB is available with a maximum power of up to 22 kW for 3-phase installations.

Commander 2

Specially designed for semi-public or corporate parking zones. The Commander 2 comes with a 7-inch touch screen that allows power adjustment from the screen.

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myWallbox

The myWallbox portal and APP provides full details of you charging activity.

Accessories

Onyx Pedestal

Wallbox pedestals provide free-standing charging stations for any parking space.

Eiffel Pedestal

Wallbox pedestals provide free-standing charging stations for any parking space.

MID

MID approved electricity meters are certified to measure the amount of power used to charge. This allows you to charge for your services more accurately based on the actual energy spent on each charging session.

Mobile Connectivity

Allows your Wallbox to communicate with its MyWalbox charging management platform using 3G or 4G networks. For updated and synchronized data in real-time.

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Energy Management Solutions

Power Boost

Measures how much electricity you use and gives the rest to your car. Turning the lights off in one room? Power Boost automatically adjusts the power and provides you with the best possible charging experience.

Power Sharing

Improves performance of all connected vehicles by distributing the available power evenly among all connected charging points.

Dynamic Power Sharing

Take advantage of periods where there is low demand from the building side, the charging network’s demand can be satisfied without having to increase the installation’s overall power.

Release Notes

Wallbox is always committed to providing the best charging experience to all its customers. Therefore, we are continuously improving our products’ features. Following you will find a repository with all (…)

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