Welcome to Wallbox Support

Browse through our FAQs to find answers to commonly raised questions. 

What are Grid Codes and why do I need them?

What are Grid Codes?

These are the electrical parameters that allow your charger to inject energy into the electrical grid in a safe, secure, and reliable manner.

Why do I need Grid Codes?

The correct configuration of these parameters is a must in order for your charger to be able to discharge to the grid.

Why can’t I edit the Grid Codes?

Modifying these parameters can lead your charger not functioning properly hence, their configuration is strictly reserved for a certified technician.  Only qualified and authorized personnel are allowed to do changes, wrong settings may produce damage and can be subjected to fines.

Nonetheless, as a user, you will always be able to view these parameters’ values as well as the grid code that has been configured in your charger.

Any problem related to these parameters must be addressed by a certified technician. Please contact our Service team for more information.

Can I audit the Grid Codes?

Any user is entitled to view these parameters just by accessing them. However, only installers are allowed to modify these values.

What if my country, state, or region does not have Grid Codes available?

If a country, state, or region does not have Grid Codes available, this section will not be accessible to the installer. In that scenario, the discharging functionality is not available.

The Wallbox Academy Training & Certification Solution is a one-day immersion experience at Wallbox facilities in Barcelona or Madrid or at the facilities of our partners… Receive an overview of all Wallbox’s products and services. If you would like further information, please do not hesitate to contact us

Updated on 15/10/2021

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