Welcome to Wallbox Support

Browse through our FAQs to find answers to commonly raised questions.

All FAQs

How to make a scheduled charging session with your Pulsar Plus

Below you will find the instructions showing how to implement this useful functionality in your charger. IMPORTANT: Please ensure that the EV gun is not plugged into the car when (...)
How to update the firmware of your Pulsar

Before starting, please make sure you have the latest version of the Wallbox app downloaded on your phone by checking your mobile phone’s App Store or Play Store. Also, please (...)
How to setup and use Face Recognition in your Copper C/Copper S

Prevent unauthorised use of your Copper C/S by locking/unlocking your charger using Face Recognition. Setup of the face recognition in your Copper C/Copper S Below you will find the instructions (...)
How to add a charger to your myWallbox account

Have full control of your charging experience with myWallbox app and myWallbox portal: collect charger session information, statistics, consumption, users, and more just by creating an account and linking your (...)
How to connect to Wi-Fi in your Commander

Wi-Fi connectivity allows real time communication with your Commander, remote control of the device, and stay always up to date through the firmware update capability.

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