Welcome to Wallbox Support

Browse through our FAQs to find answers to commonly raised questions.

All FAQs

How to make a scheduled charging session with your Pulsar/Pulsar Plus

Schedule your electric vehicle recharges at your convenience with your Pulsar or Pulsar Plus.
How to update the firmware of your Pulsar

Keep your charger always updated to enjoy and take advantage of all the functionalities it offers you.
How to setup and use Face Recognition in your Copper C/Copper S

Prevent unauthorised use of your Copper C/S, the most cutting-edge technology device in the market, by locking/unlockig your charger using face recognition
How to add a charger to your myWallbox account

Have full control of your charging experience, collecting charger session information, statistics, consumption, users, etc. using the Wallbox app and the myWallbox portal.
How to connect to Wi-Fi in your Commander

Wi-Fi connectivity allows real time communication with your Commander, remote control of the device, and stay always up to date through the firmware update capability.

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