How to install the 4G dongle provided with the Copper SB kit? Follow these steps to install the 4G dongle that comes within the Copper SB kit. Do not forget to configure...
Quasar Status LED Lights – Colours’s meaning Wallbox chargers feature an LED light that reflects their current status and reports any eventual errors. The LED light is visible on the...
How to enable charging sessions’ automated reports? The Wallbox portal allows you to receive automated reporting periodically.
How to Set Up Wallbox Chargers for Optimal Cloud Communication Wallbox chargers require an internet connection to communicate with the Wallbox Cloud and enable all the smart features. Allowing the...
How to update your chargers’ software remotely with the portal? It is essential to keep your charger(s) up to date to enjoy an optimal experience and get eventual bugs fixed....
Pay Per Charge Billing Solution: a Comprehensive Guide 1. Understanding Pay per Charge Monetize Your Wallbox Chargers with Pay per Charge You can easily earn money from your...
How to install the 4G dongle provided with Commander 2 bundle? Please go through the following steps to install the 4G dongle that comes with the Commander 2 bundle and enable...
Copper SB Status LED Light – Colour’s meaning Wallbox chargers feature an LED light that reflects their current status and reports any eventual errors. The LED light is visible on the...
How to Toggle Pulsar Family Chargers Halo Status Light on and off The Wallbox chargers’ LEDs are always turned on by default, but you may need to switch them off for various...
Understanding the color-coding of your Copper C LED The LED on the front cover of your Wallbox Copper C charger will indicate the status of the charger with an intuitive colour code.
Can I associate my company’s RFID card? More and more charger owners are relying on our RFID access control and management system.
What is Phase rotation and why should it be considered for multi-chargers installations? Phase rotation is a common practice carried out by installers in electrical installations where the installer alters the order in...
How to reset/change your account password through the portal? If you have already created an account on the Wallbox portal, you can generate a new password in case you have forgotten the old one.
How to use a public Wallbox charger? You can charge your EV with a public Wallbox charger by scanning the QR code attached. 1. To start a...
How to Pause and Resume Charging With the Wallbox app? While charging typically begins automatically when you plug in the EV connector, there are times when you might want to...
How to display your charging sessions’ statistics in the Wallbox app? Using the portal you can filter the information of your chargers in order to get only the information you need of a certain charger or user.
How to invite new users to use your charger(s)? You can share all Wallbox chargers with users of your choice. To share your charger, you must first add them...
Pulsar Max Status LED Lights – Colours’ meaning Wallbox chargers feature an LED light that reflects their current status and reports any eventual errors. The LED light is visible on the...
How to create a Wallbox account and log in from the app? You must register for an account to start using the Wallbox app or Portal. If you have already created an...
Dynamic Load Management in Multiple-charger Installations – Activation and User Guide Dynamic Load Management (DLM) is an energy feature that monitors your building’s energy demands and intelligently manages power distribution to...
Quick start guide for your Wallbox charger Once your Wallbox charger is installed, it is ready to charge your EV immediately. However, to maximise your charger’s full...
How to link/edit a Wallbox RFID Card to your Wallbox account or a user’s account? You can link a Wallbox RFID card to a Wallbox account and use the RFID authentication method to access a...
Pulsar Plus & Pulsar Plus Socket Status LED Lights – Colours’ meaning Wallbox chargers feature an LED light that reflects their current status and reports any eventual errors. The LED light is visible on the...
How to add your charger to your account by scanning its QR code with the Wallbox app? You can quickly and easily add a charger to your account by scanning the QR code on its left side.Once...
How to Add, Modify and Delete Charging Schedules with the Wallbox app? Managing your Wallbox charger’s scheduled charging sessions has never been easier. With the Wallbox app, you can create, delete, and...
How to Use the Wallbox Chargers Auto Lock? Wallbox chargers come equipped with an Auto Lock feature that automatically locks your charger at the end of a charging...
How to Adjust the Charger’s Power Limit? To ensure your charger doesn’t overload the circuit when sharing a high-voltage line with other appliances, adjusting its Power limit...
Where to find the SN and UID of your charger? Each Wallbox charger has a unique Serial Number (SN) and User ID (UID). The SN identifies the charger, and the UID...
How to download the Wallbox app? We recommend downloading the Wallbox mobile app on your smartphone and creating a Wallbox account to manage your charger remotely...
How to Update Your Charger with the Wallbox app? Ensuring that your charger’s software is up to date is crucial for enjoying a reliable charging experience and making the...
How to restore your charger to factory settings? If you are experiencing bugs or problems with your charger, restoring it to factory settings can solve those. You can...
Pulsar Status LED Lights – Colour’s meaning The Wallbox Pulsar and Pulsar Plus have an LED halo that reflects its charging activity using a simple, easy, and intuitive colour coding. Here you will find the different colours that appear on your charger depending on the status of the device.
How to connect your charger to the Wi-Fi with the Wallbox app? Wi-Fi connectivity allows your charger to connect with the Wallbox Cloud, enabling real-time communication between the app and your charger...
How to Connect Your Charger to the Wallbox app by Bluetooth? Unlock a range of intelligent features by connecting your charger to the Wallbox app, including scheduled charging sessions, charging statistics,...
OCPP – Activation and Setup Guide 1. Overview 1.1 What is OCPP? The Open Charging Point Protocol (OCPP) is the industry standard and open protocol allowing...