Wallbox Help Center

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How to reset/change your account password through the portal?

You can generate a new password if you have forgotten or need to change the current one through the Wallbox portal or the app.

I forgot my password and need to reinitialise it

If you forgot your current password and need to reinitialise it to log in, follow the steps below:

  1. Go to the Wallbox portal.
  2. Click “Continue with email“.
  3. Click “Forgot your password?”.
  4. Enter the email linked to your account and click Restore password.
  5. If the email address you entered matches an existing account, a password recovery email will be sent to this email address. 
  6. Go to your emails and click the recovery link.
  7. Enter a new password and validate.

You can now log in using the new password you defined.

I know my password and want to change it

If you know your current password and need to modify it, you can follow the steps below:

  1. Log in to the Wallbox portal.
  2. Click the Settings icon.
  3. Click “Security“.
  4. In the Password panel, click “Edit“.
  5. Enter your current password, define a new one, and click “Update password“.

You can now log in using the new password you defined.

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Updated on 19/09/2022

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