Welcome to Wallbox Support

Browse through our FAQs to find answers to commonly raised questions. 

How to connect your charger to the myWallbox app via Bluetooth?

We have recently introduced new improvements to our Bluetooth connectivity. Please make sure to update your app and charger to enjoy a smoother experience.

Once you have created a Wallbox account and added your charger to it with the myWallbox app or portal, the next step is to connect your charger to your smartphone via Bluetooth using the myWallbox app to use all your charger’s smart features.

Follow the steps below to connect your charger:

  1. Ensure Bluetooth is enabled on your smartphone Stay near the charger without any wall or obstruction for an optimal Bluetooth connection during the process.
  2. Launch the myWallbox app on your smartphone and log in to your account.
  3. Grant Location Permissions if they are requested. If not, ensure they are enabled in your mobile device’s settings.
  4. Select your charger from the charger list. If not already granted, the app will ask you for Bluetooth permission. Tap “Allow“.
  5. Your charger will start communicating with the myWallbox app. The connection process can take several seconds.

A message inviting you to get closer to your charger will display if you are too far from your charger.

  1. Once connected, the charger wheel in the app will turn to your charger’s current status colour (see the status colour description for each charger: Pulsar, Pulsar Plus, Pulsar Max, Commander 2, Copper SB, Quasar), and the charger panel screen elements will appear.

When connected via Bluetooth, myWallbox synchronizes the settings and data stored within the charger with the app.

If you need to control your charger remotely, you must connect it to the Internet.

Troubleshooting

You are still unable to connect to your charger? Go through our troubleshooting guide section dedicated to Bluetooth to solve this issue.

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Updated on 28/09/2022

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