How to use a public Wallbox charger? You can charge your EV with a public Wallbox charger by scanning the QR code attached. 1. To start a...
How to Use the Bluetooth PIN for Secure Wallbox Charger Connections To enhance the security of your Wallbox charger, a Bluetooth PIN is now required to connect new devices. This feature...
How to link/edit a Wallbox RFID Card to your Wallbox account or a user’s account? You can link a Wallbox RFID card to a Wallbox account and use the RFID authentication method to access a...
How to Transfer Charger Ownership in the Wallbox App The Wallbox app features a convenient charger ownership transfer capability. This feature is exclusively available to Professional Installer account types,...
How to Share and Manage Wallbox Chargers Through the Wallbox App Sharing your Wallbox products with other users, such as family or colleagues, has always been possible, but this feature was...
How to take a Wallbox EV gun out of its holster correctly? To ensure the durability of the EV gun and its holder and to avoid mishandling that could damage your equipment,...
How to generate a QR code for a Pay per Charge charging point? To start using a public charging point, Wallbox users need to scan the unique QR code attached to the charger...
How to add charger(s) through the portal? You can easily link your charger to your account through the Wallbox mobile app (using the QR code method) or...
How to generate charging instructions for a Pay per Charge charging point? To help your user use your public charging point, you can download charging instructions in PDF format from the Wallbox...
I am unable to verify my email linked to the Wallbox account. You just created a new Wallbox account but can’t verify your email? Here are some reasons why you may have...
What is an Access group and how to use this feature? Access groups are a portal feature that allows you to manage charger access in bulk, making attributing chargers to new...
How to change users’ permissions in the portal? There are two types of user permissions that you can choose from: User: Give the user access to the selected...
How to start using a charger once you have been invited to a Pay per Month subscription The Admin(s) of a charging structure can invite you to use the chargers they manage. Once invited, you will receive a welcome...
How to update your billing information from the Wallbox app You can easily manage your billing information from the Wallbox app. It is possible to configure billing information for an...
How to create and assign a Pay per Month billing rate to a charger? Pay per Month is the most convenient solution for EV Drivers who need to charge their car regularly using your...
How to add/update your payment method on the Wallbox app? If you are a subscribed user and have received an invitation from the Super Administrator of the space to subscribe to charge with contract, you will have to update the payment method by using the Wallbox application before availing the Pay per Month or Pay per Charge solutions.
How to delete a user? You can delete a user anytime through the Wallbox portal. Log in to the Wallbox portal. Click Users. Next to...
What are Grid Codes and why do I need them? Grid Codes are the electrical parameters that allow your charger to inject energy into the electrical grid safely, securely, and...
Pay Per Charge Billing Solution: a Comprehensive Guide 1. Understanding Pay per Charge Monetize Your Wallbox Chargers with Pay per Charge You can easily earn money from your...
How to delete a charger through the portal? You can unlink your charger(s) anytime through the Wallbox app or the portal. Log in to your account on the...
How to Pause and Resume Charging With the Wallbox app? While charging typically begins automatically when you plug in the EV connector, there are times when you might want to...
How to create a Wallbox account and login from the portal? To start using the Wallbox portal, you must register for an account. If you have already created an account using...
How to set up Pay per Month (monthly subscription)? You can bill for the use of your Wallbox chargers and manage all payments made by your users via the...
How to create a Wallbox account and log in from the app? You must register for an account to start using the Wallbox app or Portal. If you have already created an...
Dynamic Load Management in Multiple-charger Installations – Activation and User Guide Dynamic Load Management (DLM) is an energy feature that monitors your building’s energy demands and intelligently manages power distribution to...
How to display your charging sessions’ statistics in the Wallbox app? Using the portal you can filter the information of your chargers in order to get only the information you need of a certain charger or user.
How to reset/change your account password through the portal? If you have already created an account on the Wallbox portal, you can generate a new password in case you have forgotten the old one.
How to Use the Wallbox Chargers Auto Lock? Wallbox chargers come equipped with an Auto Lock feature that automatically locks your charger at the end of a charging...
How to invite new users to use your charger(s)? You can share all Wallbox chargers with users of your choice. To share your charger, you must first add them...
How to Adjust the Charger’s Power Limit? To ensure your charger doesn’t overload the circuit when sharing a high-voltage line with other appliances, adjusting its Power limit...
How to create and manage scheduled charging sessions with the Wallbox app? You can manage scheduled charging sessions for your charger with the Wallbox app anytime, while close to your charger using...
How to download the Wallbox app? We recommend downloading the Wallbox mobile app on your smartphone and creating a Wallbox account to manage your charger remotely...
How to update your charger’s software with the Wallbox app? Keeping your charger’s software up to date is essential to enjoy a stable experience and benefit from your charger’s latest...
How to connect your charger to the Wallbox app via Bluetooth? Once you have created a Wallbox account and added your charger with the Wallbox app or portal, you can connect...
How to connect your charger to the Wi-Fi with the Wallbox app? Wi-Fi connectivity allows your charger to connect with the Wallbox Cloud, enabling real-time communication between the app and your charger...
OCPP – Activation and Setup Guide 1. Overview 1.1 What is OCPP? The Open Charging Point Protocol (OCPP) is the industry standard and open protocol allowing...