Wallbox Help Center

If you need to restart your charger remotely, you can do so directly from the Wallbox app, as long as...

Wallbox chargers feature an LED light that reflects their current status and reports any eventual errors. The LED light is visible on the...

The Wallbox chargers’ LEDs are always turned on by default, but you may need to switch them off for various...

The LED on the front cover of your Wallbox Copper C charger will indicate the status of the charger with an intuitive colour code.

The V2H (Vehicle to Home) functionality allows your Quasar to supply power from your electric EV’s battery to your house...

Phase rotation is a common practice carried out by installers in electrical installations where the installer alters the order in...

If you have already created an account on the Wallbox portal, you can generate a new password in case you have forgotten the old one.

You can charge your EV with a public Wallbox charger by scanning the QR code attached. 1. To start a...

While charging typically begins automatically when you plug in the EV connector, there are times when you might want to...

Using the portal you can filter the information of your chargers in order to get only the information you need of a certain charger or user.

You can share all Wallbox chargers with users of your choice. To share your charger, you must first add them...

Wallbox chargers feature an LED light that reflects their current status and reports any eventual errors. The LED light is visible on the...

There are three options available to provide internet access to the Wallbox Commander 2 charger: Ethernet, WiFi and 3G/4G

You must register for an account to start using the Wallbox app or Portal. If you have already created an...

Dynamic Load Management (DLM) is an energy feature that monitors your building’s energy demands and intelligently manages power distribution to...

Once your Wallbox charger is installed, it is ready to charge your EV immediately. However, to maximise your charger’s full...

You can link a Wallbox RFID card to a Wallbox account and use the RFID authentication method to access a...

You can quickly and easily add a charger to your account by scanning the QR code on its left side.Once...

Wallbox chargers feature an LED light that reflects their current status and reports any eventual errors. The LED light is visible on the...

Managing your Wallbox charger’s scheduled charging sessions has never been easier. With the Wallbox app, you can create, delete, and...

Each Wallbox charger has a unique Serial Number (SN) and User ID (UID). The SN identifies the charger, and the UID...

We recommend downloading the Wallbox mobile app on your smartphone and creating a Wallbox account to manage your charger remotely...

Thanks to Dynamic Load Management (DLM), you can measure how much energy you use and give the rest to your...

Ensuring that your charger’s software is up to date is crucial for enjoying a reliable charging experience and making the...

If you are experiencing bugs or problems with your charger, restoring it to factory settings can solve those. You can...

The Wallbox Pulsar and Pulsar Plus have an LED halo that reflects its charging activity using a simple, easy, and intuitive colour coding. Here you will find the different colours that appear on your charger depending on the status of the device.

Wi-Fi connectivity allows your charger to connect with the Wallbox Cloud, enabling real-time communication between the app and your charger...

Unlock a range of intelligent features by connecting your charger to the Wallbox app, including scheduled charging sessions, charging statistics,...

This troubleshooting guide covers all the most common issues our users have experienced with their chargers and the methods that...