Effective Date: July 1, 2019
Wallbox Chargers SL. (“Wallbox”) offers an electric vehicle charging solution for home and business users with hardware and an online service for control of charging functions of intelligent charging devices that is accessible locally on a network and remotely through the Internet via this website and a mobile application.
1. The Service and its Owner
This document (together with all the documents mentioned therein) establishes the conditions governing the use of this website (support.wallbox.com) (the “Website”) and the Wallbox service (“Service”) with information processing facilities supporting control of electronic vehicle charging devices, made available via the myWallbox portal on this website (the “myWallbox Portal”), the WALLBOX mobile application (the “App”), and any other current or future applications, support or devices through which the Service can be accessed.
2.2. In the registration procedure, the User must fill the relevant forms of the Website or the App. The data entered by the User must be accurate, true, current and complete, and it is the responsibility of the User to keep such data up to date. The User is responsible for the secrecy of his/her password and is liable for any damage arising from the unauthorized use, access, disclosure or loss thereof. Any use of a User account with the User’s correct user name and password will be considered to have been made by the User holding such account, who shall in any case be liable for this use and access.
2.4. The User shall be liable for the use of the Service he/she makes or anyone makes using his/her user name and password.
3. Under Age Users
3.1. The Website, App, and Service are for adults. Minors can be a User only if he/she only under the authorization and full responsibility, and as a subaccount User, of a parent or legal guardian.
3.2. WALLBOX shall not be liable in any case whatsoever of any damages arising from the use of the Service by minors authorized to use the Service by a User.
4. Accessing the Service through the App
4.1. WALLBOX makes an App available to the Users for accessing and using the Service through smartphones, tablets, smart watches and any other type of mobile devices (hereinafter “Mobile Devices”). Android and iOS versions of the App shall be available for download at the applicable app store, which will offer the information about the Service, including description, features and functions of the App and the technical requirements for its installation and use.
4.2. After downloading the App, the User can register and create his/her “myWallbox” account following the directions provided, and this will give him/her access to the features of the Service requiring registration.
5. Features of the Service
6. Use of the Service
6.3. In addition to the above, and particularly but not limited to it, the User shall refrain from using the Service to:
a) Upload or transmit to Wallbox any user content or engage in conduct on the Website, using the App, or with the Service constituting a breach of, or threat to, the security of the Website, myWallbox Portal, the App, or the Service, including but not limited to any electronic information containing software designed to damage or disrupt a system, such as a virus, worm, or Trojan Horse.
b) Obtain or attempt to obtain unauthorized access to anyone else’s account.
c) Use the Website, myWallbox Portal, the App, or the Service to violate applicable laws; this agreement is void where prohibited.
d) harass or disturb third parties and/or violate their privacy.
e) impersonate the identity of other users or third parties; ;
f) spy on other users or third parties;
g) inform third parties of the location of other users;
h) damage the reputation, image and good name of other users or third parties; and
i) promote products, services or activities of his/her own or third parties for advertising or marketing purposes.
7. Intellectual and Industrial Property Rights
7.1. The Website, myWallbox Portal, App, and Service, as well as all the components and/or constituent part of the same, including but not limited to, devices, technologies, source code, designs, text, trademarks, logos, videos, and images, are protected by intellectual property rights. Wallbox and its licensors are the owners of the relevant intellectual and industrial property rights in the same and/or have obtained for their use the relevant authorizations or permits from the third parties that are the owners thereof. Thus, Users shall take no actions to violate the intellectual property rights of Wallbox or its licensors or to challenge, oppose, or interfere with any applications by Wallbox or its licensors for intellectual property protection in any of the same.
7.2. The User must not circumvent any measure or device implemented to protect the intellectual property rights of the Website, myWallbox Portal, App, Service and/or any of their components and/or elements.
8.2. Upon the termination of your “myWallbox” account, we will delete all of your personal data without further notice, unless you expressly authorize retention of personal data for the purpose of sending marketing, promotional and/or advertising communications.
10. Sending Confidential Information through the Service
Any information sent by the User through the Service shall be treated as confidential information. That notwithstanding, Wallbox is entitled to delete such information if it is deemed offensive or inappropriate, as well as respond to administrative or judicial process and allow competent authorities to access such information whether required, provided such access complies with applicable law.
11. Technological Limitations
From time to time, Wallbox maintains the Service and must temporarily interrupt availability of the Service for maintenance. In addition, you acknowledge that, in addition to the aforesaid interruptions, there are many elements that can affect the operation of the Service beyong Wallbox’s control, such as, but not limited to, Internet or other network outages, environmental conditions, network overload, loss of connectivity, actions of third parties’ software, etc. Wallbox is not responsible for the unavailability of the Service due to these events.
12. Limited Warranty, Disclaimers, and Limitations of Liability
12.1. WALLBOX is not liable for decisions taken by the Users as a result of the information offered by the Service, regardless of its origin, nor for the damage caused to the Users or third parties by the use of the Service.
12.2. Wallbox is not liable either for the speed, browsing quality and use of and access to the Service by the User, which depends from the technical conditions contracted by the User with its access provider. Therefore, Wallbox shall not be liable for the unavailability, suspension or cancellation of the access to the Service due to general connectivity issues regarding the Internet or connection issues in the local network used to access the Service and disruptions due to third parties. Wallbox is not liable either for the continuity and availability of the Service when it cannot be guaranteed for reasons beyond Wallbox’s control.
12.3 Wallbox warrants to you, while you have a registered account with it, that the Website and Service perform in accordance with published specifications on the Website.
12.4 EXCEPT AS WARRANTED IN SECTION 12.3, THE SERVICE, THE WEBSITE, THE MYWALLBOX PORTAL, AND THE APP ARE PROVIDED ON AN “AS-IS” BASIS, WITHOUT WARRANTY OF ANY KIND, AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WALLBOX AND ITS LICENSORS HEREBY DISCLAIM ALL WARRANTIES, REPRESENTATIONS, OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. YOU ARE RESPONSIBLE FOR DETERMINING THAT THE SERVICE, THE WEBSITE, THE MYWALLBOX PORTAL, AND THE APP MEET YOUR REQUIREMENTS, AND HAVE THE QUALITY THAT YOU NEED, AND WALLBOX DISCLAIMS ANY SUCH RESPONSIBILITY. SOME JURISDICTIONS DO NOT ALLOW EXCLUSIONS OF AN IMPLIED WARRANTY, SO THIS DISCLAIMER MAY NOT APPLY TO YOU AND YOU MAY HAVE OTHER LEGAL RIGHTS THAT VARY BY JURISDICTION.
13.1. WALLBOX is not liable for decisions taken by the Users as a result of the information offered by the Service, regardless of its origin, nor for the damage caused to the Users or third parties by the use of the Service.
13.2. WALLBOX is not liable either for the speed, browsing quality and use of and access to the Service by the User, which depends from the technical conditions contracted by the User with its access provider. Therefore WALLBOX shall not be liable for the impossibility, suspension or cancellation of the access to the Service or connection issues in the network used to access the Service and disruptions due to third parties. WALLBOX is not liable either for the continuity and availability of the Service when it cannot be guaranteed for reasons beyond WALLBOX control.
14.2 If your account has been inactive for over 12 months, Wallbox is entitled to terminate your account and its agreement with you by notifying you at your last known address.
15. Written Communications
16.1. If the User wants to contact with the customer service for assistance, he/she can use the following means:
Sending an electronic mail to the address firstname.lastname@example.org.
Sending mail to C/Anabel Segura 7, Planta Baja H, 28108 Alcobendas, Madrid, Spain
17. Applicable Laws and Jurisdiction
17.2. In the event of any dispute arising from the provision of the Service, the parties expressly waive their right to any other venue or jurisdiction to which they could be entitled and agree to submit to the Courts of Barcelona.