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Privacy Policy

Effective Date: July 1, 2019

Wallbox Chargers SL. (“Wallbox,” “we,” or “us”) offers an electronic vehicle charging solution for home and business users with hardware and an online service for control of charging functions of intelligent charging devices that is accessible locally on a network and remotely through the Internet via this website and a mobile application. Wallbox is committed to protecting the privacy of its website visitors and the users of its service. Accordingly, Wallbox wrote this privacy policy to describe the kind of personal data it collects using this website (the “Website”), its myWallbox service portal, and its mobile app, how it uses the collected personal data, and how it protects personal data.

1  Personal Data We Collect.
1.1.  General Categories of Personal Data Collected

We may collect information from visitors to our Website. Visitors may submit information to us using the Website, including name, email address, phone number, and message content. We may collect the following information on an aggregate basis when visitors visit our Website:

  • Visitors’ Internet protocol addresses
  • Locations of visitors
  • Web browser users are using
  • Operating systems used by visitors
  • Key words or search terms used by visitors to find our Website
  • How many visitors view the Website or specific pages on it

We maintain records of those interested in our company. We may periodically send promotional emails about new products, special offers or other information that we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information you provide in response to these communications to customize the Website according to your interests.
When customers register an account to become a user (“User”) or our Service via the website we collect the following personal data elements to open an account:

  • Name
  • Email address
  • Phone number

1.2.  Cookie Policy

1.2.1. Wallbox may use cookies in order to collect information related to the use of the Service through the Website. Cookies are data storage and recovery systems installed in the User’s equipment (computer or mobile devices) for the purposes stated in this policy in order to offer a better browsing experience.
1.2.2. Browsing and using the Service imply that the User accepts the installation of cookies in his/her equipment for the purposes herein. Whether the User decides not to accept the use of our cookies, the Service may be affected or certain features may not be operative, or even browsing may not be possible through this Service.
1.2.3 Types and purpose of the cookies used:
A. Technical cookies: allow the User browsing through the Service and using its options or services, such as traffic control and data communications, session identification, access to restricted parts, remember the elements that make up an order, perform the purchase procedure, apply for registration or the attendance to an event, use security elements while browsing, store content for the broadcast of video or sounds, or share contents [using the User’s own social media accounts].
B. Customization cookies: allow the User to access the service with certain general features predefined according to certain criteria in the User equipment, as the language, type of browser used to access the Service, regional configuration from where the Service is accessed, etc.
C. Analytical cookies: these are the cookies used by Wallbox or property of third parties that allow the owner to monitor and analyse the behavior of the Users of the Website. The information provided by these cookies is used to measure the activity and to make browsing patterns of the Users of the Website in order to enhance the Website and Wallbox’s Service according to the analysis of the data on the use made by the Users of the Service.
D. Advertising cookies: allow an efficient management of the advertising spaces that may be included on the Website, which includes browsing patterns that allow obtaining information on the behavior of the User. These cookies allow tailoring the advertising contents so that they are relevant for the User.
Cookies configuration:

While browsing the Website the User has the option to allow, block or delete the cookies installed in his/her equipment by configuring the options in the browser. The User can check the directions to configure the use of cookies in his/her browser in the following links:
Chrome: https://support.google.com/chrome/answer/95647?hl=es

Safari: https://support.apple.com/kb/ph21411?locale=es_ES

Firefox: https://support.mozilla.org/es/kb/Borrar%20cookies

Internet Explorer: http://windows.microsoft.com/es-es/internet-explorer/delete-manage-cookies#ie=ie-11

If using another browser, the Users can obtain information on how to configure the use of cookies in the browser help. Whether the Users need help to configure the cookies in such browser, they can send an email to service@wallbox.com, and Wallbox will contact them as soon as possible.

1.3.  Do Not Track Settings

Currently, there is no standard governing what, if anything, a website operator should do when receiving a “do not track” signal. Accordingly, Wallbox does not currently take action in response to a “do not track” browser setting. Wallbox will consider amendments to this policy accordingly if an industry standard regarding such settings emerges.

2.  How We Use Collected Personal Data

2.1  We use personal data collected in accordance with Section 1 to provide the Website to visitors and to provide the Service to Users. All the personal data collected upon the registration of the User and/or during the use of the Service shall be included in a file owned by Wallbox, which will be responsible for the file, in order to use them for the management and provision of the Service, as well as for sending any marketing, promotional and/or advertising communications related to its products and/or services.

2.2.  Likewise, the User may, at registration, expressly consent to the use of personal data arising from such use to be collected and processed in order to prepare customized user profiles, both in order to improve the Service efficiency and quality and to analyze and/or predict consumption and mobility habits and preferences. Such information shall be used to offer any kind of products and/or services, either directly or by third parties, and Wallbox is hereby authorized to disclose such data to them. Users are entitled to revoke such authorization at any time. If a User does not give his/her authorization for the processing of the personal data arising from the use of the Service for the aforesaid purposes, Wallbox shall collect such Service use data but only by applying anonymization techniques, so that using such data does not involve processing any personal data of the User.

2.3.  Wallbox may use your address and email address to provide you with information about or Service or products, as well as to send special offers or surveys to individuals in our records.

3. Sharing or Disclosure of Personal Data
3.1 Wallbox may entrust third parties certain tasks required for the provision of the Service which imply personal data processing. Such third parties will act as data processors in behalf of Wallbox, and to that end they will be authorized to the access and use of such data solely to the extent required for the performance of the relevant task. Particularly, some of the tasks that can be entrusted to third parties are:

a) facial, voice or fingerprint recognition and identification systems, for the Devices that can include such features;
b) cloud data storage by cloud services providers;
c) distribution, installation and maintenance of the Devices in order to offer preventive management services thereof.
Some third parties to which we disclose personal data are vendors or outsource service providers that help us provide the Service or products to our Users, or that assist with support functions such as marketing, billing, payment card processing, and data analysis. We will require any such vendors or service providers to manage your personal data with privacy and security safeguards consistent with this privacy policy.
From time to time, we may be required to respond to a subpoena, court order, search warrant, administrative or judicial process, requests by law enforcement agencies, or other requests that we must respond to under applicable law. We may disclose your personal data in response to any of these requirements. Also, we may disclose your personal data to preserve the security of our systems, resolve disputes, or to assess any possible wrongdoing.
We also may share aggregate or anonymous information collected about Website or App usage, as long as the information does not identify any specific individuals.
We may share or transfer personal data about you in connection with a merger, acquisition, reorganization, or sale of assets of our business, in the event of bankruptcy, or during the negotiations leading to such an event. We will seek assurances from any buyer that your personal data will be used, shared, maintained, and disclosed consistent with the terms of this privacy policy.
Except as noted above, we will not sell, distribute, transfer, or lease your personal data to third parties.

4. Security
Wallbox has implemented and will maintain reasonable and appropriate administrative, physical, and technical security safeguards to protect the confidentiality, integrity, and availability of the personal data we collect and to protect it (i) against reasonably anticipated threats and hazards to the confidentiality, integrity, or availability of such personal data and (ii) against unauthorized, unlawful, or accidental loss, access, use, disclosure, or dissemination of such personal data.

5. Accessing Personal Data
If you wish to access personal data we maintain about you and/or to exercise any legal rights regarding access, rectification (correcting errors or updating data), erasure, or objection to further use or disclosure, please send an email with your request to the address service.rgpd@wallbox.com, with your proper identification and clearly stating the purpose of your request. Our privacy team will evaluate your request and respond.

6. Contact Information
Please direct all questions or complaints about our privacy practices to our privacy team at: service.rgpd@wallbox.com. You may also reach us by mail or courier at: C/Anabel Segura 7, Planta Baja H, 28108 Alcobendas, Madrid, Spain.

Attention: privacy.
If you have a complaint, please provide information relevant to your complaint. Our privacy team will evaluate your complaint based on the information you provide and send you a response. We may need to ask you for additional information to evaluate your complaint. We will promptly investigate and respond to your communications about a complaint. You may have other rights under law and the right to contact the privacy regulator in your jurisdiction about your complaint.

7. Amendments to this Privacy Policy
Wallbox may change this policy from time to time. We will make changes by posting a revised copy of this policy to our Website or, if Wallbox deems it necessary, by email notice to you. Your continued use of our Website, Service, or mobile App after a revised version of this policy appears on the Website will constitute your approval of the amended version.