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Understanding the color code of your charger’s LED (Pulsar Plus/Copper SB/Commander 2)

The Wallbox AC chargers integrate a LED system that reflects their charging activity, communicates their status, and reports eventual errors. The color-coding has been defined to be simple, easy to understand, and intuitive.

In the present article, you will find the status associated with each LED color for these chargers: Pulsar Plus, Copper SB and Commander 2. The same article also exists for Pulsar and for Quasar chargers.

Pulsar Plus

The LED halo is easily recognizable on the facade of your Pulsar. The color displayed by the LED will match the color of the myWallbox app charger control screen when it is connected to your charger. Find below the different colors that can be displayed and their meaning:

  • GREEN (roulette movement)Initialization mode

Your Pulsar has been initialized and is powering ON. The green LED will soon stop his rotating movement and will remains still once the initialization process is finished.

  • GREENReady mode

Your Pulsar is powered on and is ready to use. The LED will remains green until you connect your vehicle or turn your charger off.

  • TURQUOISEStandby mode

Your electric vehicle is ready to be charged, the charge session has been paused, or your vehicle is fully charged.

  • TURQUOISE (blinking)Scheduled charge ready mode

Your Pulsar’s scheduled charging session is ready to start (learn more about scheduled charging sessions in this related article: How to make a scheduled charging session with your Pulsar Plus).

  • DARK BLUE (slow blinking)Charging mode

The LED indicator will show a blinking dark blue light once the secure connection between your charger and your vehicle has been established, and the charging process is in progress.

  • YELLOW Locked mode

This color will appear on your charger when you locked your Pulsar through the myWallbox app or the online portal. Your EV is not charging when the charger is in Locked mode.

If more than one user is assigned to your charger and the auto-lock is enabled (which is the case by default), the charger will be locked automatically after a few minutes of the absence of any user activity. You can learn more about the locking system of your charger with this article.

As soon as the charger is unlocked, it will display the turquoise color (ready mode).

  • REDError mode

Your charger is in fault mode. Do not try to charge in this condition. The detected problem could emanate from your charger, your electric vehicle, or the electric grid system. Contact Wallbox Service so our team can advise you on the best follow-up procedure.

  • ORANGE (blinking)MID Configuration error

The communication between your Pulsar Plus and your MID meter has failed. You can refer to this article for more information on how to install and configure your MID meter.

  • WHITE (high-speed roulette movement)Firmware update

The firmware of your charger is being updated. Do not perform any action during this process or your Pulsar might get damaged.

POWER SHARING ERROR SIGNALING

Your Pulsar Plus can also display a signal if an error occurs when used for Power Sharing. Find below the related colors that can be displayed by the LED system:

  • RED (30 sec) – Secondary not paired

Your charger is not able to connect with the Secondaries chargers of the grid. Please refer to the Power Sharing Installation Guide for more information.

  • GREEN/WHITE/LIGHT BLUE (all three colors blinking alternatively) – Stand-alone mode

Your Pulsar Plus could not be paired with the others chargers of your Power sharing system. Please refer to the Power Sharing Installation Guide for more information.

DYNAMIC POWER BOOST NOTIFICATION 

Your Pulsar Plus can also display a signal if an error occurs when used with the Power Boost system. Find below the related colors that can be displayed by the LED system:

  • LIGHT BLUE (blinking)

 

Your electric vehicle is waiting for power assignation.

 
 

Copper SB

The Copper SB charger integrates the LED system on the top right corner of its facade. The color displayed by the LED will match the color of the myWallbox app charger control screen when it is connected to your charger. Find below the different colors that can be displayed and their meaning:

  • GREENInitialization and Ready mode
Copper SB green led

When you power on your Copper SB, the LED system will turn green, fade, and then turns green again once the initialization process is completed and your charger is ready to use. The LED will remains green until you connect your vehicle or turn off your charger.

  • TURQUOISEStandby mode

Copper SB turquoise

Your electric vehicle is ready to be charged, the charge session has been paused, or your vehicle is fully charged.

  • TURQUOISE (blinking) – Scheduled charge ready mode

Copper SB turquoise blinking

The scheduled charging session is ready to start.

  • WHITE Electric vehicle not plugged into your charger
Copper SB white led

If the LED of your Copper SB is white, it means that the cable of your electric vehicle is not plugged into your charger.

  • WHITE (blinking)Electric vehicle’s cable wrongly plugged into your charger

Your electric vehicle’s cable is wrongly plugged in to your charger. Please disconnect and reconnect the cable from your electric vehicle to the charger to solve the problem.

  • DARK BLUE (slow blinking)Charging mode

Your vehicle is connected to your Copper SB and the charge session is in process.

  • YELLOWLocked mode

The charger is locked. Only an authorised user can unlock it. User authentication can be done via RFID card, myWallbox app, or myWallbox portal. Your EV is not charging when the charger is in Locked mode.

If more than one user is assigned to your charger and the auto-lock is enabled (which is is the case by default), it will be automatically locked after a few seconds of the absence of any user activity. You can learn more about how to use the locking system of your Copper SB in this article.

REDError mode

Your charger is in fault mode. Do not try to charge in this condition. The detected problem could emanate from your charger, your electric vehicle, or the electric grid system. Contact Wallbox Service so our team can advise you on the best procedure to follow.

  • GREEN (slow bouncing) – Firmware update

The firmware of your charger is being updated. Please note that the LED system will turn completely off during the flashing process. Don’t perform any action during this process or your Copper SB could be damaged.

  • ORANGE (blinking) – MID Configuration error

Copper SB - Color Code- Orange

The communication between your charger and your MID meter has failed. You can refer to this article for more information on how to install and configure your MID meter.

DYNAMIC POWER SHARING ERROR SIGNALING

Your Copper SB can also display a signal if an error occurs when used for Power Sharing. Find below the related colors that can be displayed by the LED system:

  • RED (30 sec) – Secondary not paired

Your charger is not able to connect with the Secondaries chargers of the grid. Please refer to the Power Sharing Installation Guide for more information.

  • GREEN/WHITE/LIGHT BLUE (all three colors blinking alternatively) – Stand-alone mode

Your Copper SB could not be paired with the others chargers of your Power sharing system. Please refer to the Power Sharing Installation Guide for more information.

POWER BOOST NOTIFICATOIN

Your Copper SB can also display a signal if an error occurs when used with the Power Boost system. Find below the related colors that can be displayed by the LED system:

  • LIGHT BLUE (blinking)
Your electric vehicle is waiting for power assignation.
 
 

Commander 2

The Commander 2 integrates the LED system on the top right corner of its facade, just above its screen. The color displayed by the LED will match the color of the myWallbox app charger control screen when it is connected to your charger, and the charger of your Commander 2 as well. Find below the different colors that can be displayed and their meaning:

  • GREENInitialization and Ready mode

When you power on your Commander 2, the LED system will turn green, fade, and then turns green again once the initialization process is completed and your charger is ready to use. The LED will remains green until you connect your car or turn off your charger.

  • TURQUOISE – Standby mode

Your electric vehicle is ready to be charged, the charge session has been paused, or your vehicle is fully charged.

  • TURQUOISE (blinking) – Scheduled charge ready mode

The scheduled charging session is ready to start.

  • DARK BLUE (slow blinking)Charging mode

 

Your vehicle is connected to your Commander 2 and the charge session is in process.

  • YELLOWLocked mode

The charger is locked. Only an authorised user can unlock it. User authentication can be done via RFID card, myWallbox App, or myWallbox Portal. Your EV is not charging when the charger is in Locked mode.

If more than one user is assigned to your charger and auto-lock is enabled, the charger will be automatically locked after a few seconds of the absence of any user activity. You can learn more about how to use the locking system of your Commander 2 in this article.

  • REDError mode

Your charger is in fault mode. The detected problem could emanate from your charger, your electric vehicle, or the electric grid system. Do not try to charge in this condition. Contact Wallbox Service so our team can advise you on the best procedure to follow.

  • GREEN (slow bouncing) – Firmware update

The firmware of your charger is being updated. Please note that the LED system will turn completely off during the flashing process. Don’t perform any action during this process or your Copper SB could be damaged.

  • ORANGE (blinking) – MID Configuration error

The communication between your charger and your MID meter has failed. You can refer to this article for more information on how to install and configure your MID meter.

DYNAMIC POWER SHARING ERROR SIGNALING

Your Commander 2 can also display a signal if an error occurs when used for Power Sharing. Find below the related colors that can be displayed by the LED system:

  • RED (30 sec) – Secondary not paired

Your charger is not able to connect with the Secondaries chargers of the grid. Please refer to the Power Sharing Installation Guide for more information.

  • GREEN/WHITE/LIGHT BLUE (blinking) – Stand-alone mode

Your Commander 2 could not be paired with the others chargers of your Power sharing system. Please refer to the Power Sharing Installation Guide for more information.

POWER BOOST NOTIFICATION

Your Commander 2 can also display a signal if an error occurs when used with the Power Boost system. Find below the related colors that can be displayed by the LED system:

  • LIGHT BLUE (blinking)
Light-blue
Your electric vehicle is waiting for power assignation. 

The Wallbox Academy Training & Certification Solution is a one-day immersion experience at Wallbox facilities in Barcelona or Madrid or at the facilities of our partners… Receive an overview of all Wallbox’s products and services. If you would like further information, please do not hesitate to contact us

Updated on 19/08/2021

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