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Static Load Management Activation and User Guide

Enhance the charging performance of your infrastructure by activating Static Load Management. This innovative feature ensures efficient energy distribution among all connected chargers, optimizing charging activities.

Please note that Static Load Management cannot be used simultaneously with Solar Charging. Ensure you choose the most suitable power management option for your needs.

1. Enabling Static Load Management

Step 1: Connect your App to your charger

  1. Before you begin, ensure your Wallbox charger and Wallbox app run the latest versions.
  1. Open the Wallbox app and log in using your credentials. You can easily register within the app if you don’t have an account yet.
  1. Select your charger and ensure your smartphone remains within Bluetooth range throughout the configuration process. Follow these instructions if your charger isn’t linked to your Wallbox account.
  2. If it’s the first time you’re connecting your charger to the Wallbox app, establish a Bluetooth connection. If you’ve already done this, wait until the Bluetooth connection is established.

Step 2: Setting up Static Load Management

  1. Once your charger and Wallbox app are connected, navigate to Settings.
  2. Tap on Upgrades in the settings menu.
  3. Find and tap the Static Load Management icon.
  4. Specify the Number of chargers in your installation.

Step 3: Customise Settings

  1. In the Max. current per phase field, enter the main breaker-rated current or subscribed current (in amps), selecting the lower value.
  2. Define the Min. current per charger (in amps) for each charger.
  3. Tap Save and verify that the status “Primary charger with all secondary chargers paired” appears.

By following these steps, you can easily activate Static Load Management and significantly improve the charging performance of your connected chargers.

2. Status Messages

Below, you’ll find a summary of all displayed status messages, their locations in the app, and their explanations.

Status textShown inDescription
“Primary configured with all secondaries paired”SettingsOnly on the Primary unit.
The network has been successfully set up.
All chargers are connected to the Primary.
“Primary configured with some secondaries not paired”SettingsOnly on the Primary unit. The network has been successfully set up. Some Secondary units are not connected.
Verify that the setting “number of chargers” in the Primary unit coincides with the number of chargers in the system. Verify wiring.
“Static Load Management not configured”Charger ScreenThis is the initial status after powering on the set-up.
The unit is paired with the Primary unit, but it detects that it is pending to be configured.
The chargers will blink in red.
“Primary not configured”SettingsThis is the initial status after powering on the set-up.
The unit is paired with the Primary unit, but it detects that it is pending to be configured.
The chargers will blink in red.
“Primary not paired”SettingsOnly on the Secondary unit.
The number of chargers in the configuration is inconsistent with those connected with the Primary. Review sections 2 and 3 to ensure all steps are understood.
“Secondary paired with network”SettingsSecondary connected with the Primary. The installation has been successful.
“Secondary not paired with network”SettingsThe secondary is not successfully connected with the primary on the Static Load Management network. This state is reached after 30 seconds without successful communication.
In this state, the Pulsar Plus will have a fast-blinking Halo. Remember that the secondary can only charge at 6 A in this state.
“Waiting for energy
Static Load Management will resume charging”
Charger ScreenThere is not enough power available for this charger.
If the power has already been reduced to the minimum, the newly plugged cars will enter this state.
Once the system has enough power available (e.g. a car has been fully charged), it will start charging. The charger will be slowly blinking.

3. Troubleshooting

Safety and Warranty Disclaimer

The charger’s installation, maintenance, and servicing must only be carried out by qualified personnel per the applicable local regulations. Unauthorized installations and modifications will void the manufacturer’s warranty.

3.1. User Troubleshooting

If you have a compatible meter installed correctly but are still having trouble activating Dynamic Static Load Management, it could be due to your charger not detecting the energy meter. Before contacting your installer, try these troubleshooting steps:

  1. Ensure you have a compatible energy meter installed correctly.
  2. Check if the energy meter is powered on.
  3. Power off and then on your charger. Sometimes, the charger may not recognize the energy meter if powered on after the charger.
  4. Verify if your charger’s software is up to date.
  5. Close the Wallbox app, reopen it, and disconnect and reconnect the charger via Bluetooth.
  6. For Carlo Gavazzi energy meters, ensure that the ‘Rx’ and ‘Tx’ icons are blinking in the bottom right corner of the energy meter screen. If not, try restarting the charger again, as it may not communicate with the meter.

3.2. Installer Troubleshooting

If the previous steps haven’t resolved the issue, the installer can perform the following checks:

  1. Ensure the wiring between the charger and the energy meter is correct, including proper connections and continuity. Make sure to use the appropriate cable type (Cat5e).
  2. Power off both the charger and the energy meter, then measure the resistance between D+ and D- (or B+ and A- on the energy meter). It should measure around 60 Ohms.
  3. Check that the RS485 switch is in position T and the rotary switch is set to a position between 1 and 7.
  4. If CT clamps are being used, verify their position and orientation.
  5. Power on the meter first, then the charger, and ensure that the meter measures power consumption when the vehicle is charging with household appliances turned on. If the energy meter isn’t measuring vehicle or household consumption, it may be incorrectly wired or damaged.
Updated on 27/03/2024

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