Welcome to Wallbox Support

Browse through our FAQs to find answers to commonly raised questions. 

How to reset/change your password account through the app?

You can generate a new password in case you have forgotten or need to change the current one through the myWallbox app and the Portal.

I forgot my password and need to reinitialise it

If you forgot your current password and need to reinitialise it to log in, follow the steps below:

  1. Open the myWallbox app.
  2. Tap “Continue with email“.
  3. Tap “Forgot your password?”.
  4. Enter the email linked to your account and tap Restore password.
  5. If the email address you entered matches an existing account, a password recovery email will be sent to this email address. 
  6. Go to your emails and tap the recovery link.
  7. Enter a new password and validate.

You can now log in using the new password you defined.

I know my password and want to change it

If you know your current password and need to modify it, you can follow the steps below:

  1. Log in to the myWallbox app.
  2. Tap “Profile“.
  3. Tap “Change password”.
  4. Enter your current password, and define the new one.
  5. Tap “Change” to validate.

You can now log in using the new password you defined.

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Updated on 19/09/2022

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