Welcome to Wallbox Support

Browse through our FAQs to find answers to commonly raised questions. 

Where to find the SN and UID of your charger?

Each Wallbox charger comes with a unique Serial Number (SN) and a User ID (UID). The SN identifies the charger, and the UID acts like a password.

You will need these identifiers in order to link/add your charger to your myWallbox account.

Locating the SN and the UID on the box

The SN and UID are located on a sticker on the outside of the box:

Locating the SN and UID on the charger

If you no longer have the box the charger came in, then you can look at the charger itself.

If you own a charger from the Pulsar or Commander families, the same sticker can be found on the bottom left hand side of the charger.

If you own a charger from the Copper family, then the SN can be found laser etched on the bottom of the charger.

Once your charger is added to your myWallbox account, you will also find its SN in Settings > Charger info.

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Updated on 06/04/2022

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