Welcome to Wallbox Support

Browse through our FAQs to find answers to commonly raised questions. 

Where to find the SN and UID of your charger

Each Wallbox charger has a unique Serial Number (SN) and a User ID (UID). The SN identifies the charger, and the UID acts like a password.

These are useful bits of information to know in order to:

  • Link your myWallbox profile to your charger
  • Use the Wallbox app and/or the myWallbox portal, etc.

All our chargers allow this functionality as a part of the full management of the charging experience we want to provide to our end users.

Locating the SN and the UID on the box

When you have the box that the charger came in, on the outside of the box there is a sticker with SN and UID located on it. Have a look at the etiquette of your charger box:

Locating the SN and UID on the charger

If you no longer have the box the charger came in, then you can look at the charger itself.

If you own a Pulsar, Pulsar Plus, or a Commander, the same sticker can be found on the bottom left hand side of the charger.

If you own a Copper C, Copper S, or Copper SB, then the SN can be found laser etched on the bottom of the charger.

If you still have problems finding the SN or the UID of the charger, please contact Wallbox Service Department ([email protected]) and we can help out.

Updated on 26/07/2021

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