Wallbox Help Center

Type in a keyword or a question to find related content

All Chargers

How to take a Wallbox EV gun out of its holster correctly?

To ensure the durability of the EV gun and its holder and to avoid mishandling that could damage your equipment,...
Wallbox Charger Updates: Why They Matter and How to Stay Up-to-Date

1. Why Regular Updates Matter Keeping your charger updated is crucial for several reasons: 2. Wallbox App: The Source of...
How to use the Bluetooth PIN for secure Wallbox charger connections

To enhance security, Wallbox chargers are equipped with a Bluetooth PIN (Personal Identification Number). This feature adds a layer of...
Why Your Wallbox Charger might not appear in Your Wallbox Account Chargers List

The Wallbox app offers a convenient way to manage and monitor your Wallbox charger for electric vehicles (EVs). However, there...
What is Phase rotation and why should it be considered for multi-chargers installations?

Phase rotation is a common practice carried out by installers in electrical installations where the installer alters the order in...
How to Set Up Wallbox Chargers for Optimal Cloud Communication

Wallbox chargers require an internet connection to communicate with the Wallbox Cloud and enable all the smart features. Allowing the...
How to Use the Wallbox Chargers Auto Lock?

Wallbox chargers come equipped with an Auto Lock feature that automatically locks your charger at the end of a charging...
Where to find the SN and UID of your charger?

Each Wallbox charger has a unique Serial Number (SN) and User ID (UID). The SN identifies the charger, and the UID...
How to connect your charger to the Wi-Fi with the Wallbox app?

Wi-Fi connectivity allows your charger to connect with the Wallbox Cloud, enabling real-time communication between the app and your charger...

Need Support?

Can't find the answer you're looking for? Don't worry we're here to help!

CONTACT SUPPORT