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Why Your Wallbox Charger might not appear in Your myWallbox Account Chargers List

The myWallbox app offers a convenient way to manage and monitor your Wallbox charger for electric vehicles (EVs). However, there are instances where your Wallbox charger may not appear in the Chargers list of your myWallbox app. One common reason for this issue is being logged into the wrong account or using a social login method instead of your email address. In this guide, we will explore these scenarios and provide solutions to help you resolve the problem and regain access to your charger in the app.

Charger Not Registered

If your Wallbox charger has not been properly registered or added to your myWallbox app account, it won’t appear in the Chargers list.

Solution:

  1. Open the myWallbox app and log in to your account.
  2. Navigate to the “Chargers” section.
  3. Tap on the “Add Charger” option.
  4. Follow the on-screen instructions to add your Wallbox charger to your account. If you need further help, you can refer to the dedicated article.

Logged into the Wrong Account

If you have multiple myWallbox accounts, you may not see your Wallbox charger in the Chargers list. This can happen if you use a Social login method (such as Google or Apple) instead of your Email address.

Using social login methods, such as Google or Apple, can lead to a separate account being created in the myWallbox app, which may not have your Wallbox charger associated with it.

Solution:

a. Log Out and Log In Again:

  1. Tap on the menu or profile icon in the myWallbox app.
  2. Look for the “Log Out” option and tap it to log out of the current account.
  3. After logging out, enter your correct myWallbox account credentials (email and password) to log in again.
  4. Check the Chargers list to see if your Wallbox charger is now visible.

b. Check Multiple Accounts:

  1. If you have multiple myWallbox accounts, ensure that you are logged into the account associated with your Wallbox charger.
  2. If you are not sure which account to use, try logging in with each of your accounts to find the one with your charger listed.

By following the solutions outlined in this article, you can ensure you are using the correct myWallbox account and have access to your Wallbox charger’s information in the app. If the problem persists or you encounter any other issues, don’t hesitate to contact Wallbox customer support for further assistance.

Updated on 18/09/2023

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