Wallbox Help Center

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I am unable to verify my email linked to the Wallbox account.

You just created a new Wallbox account but can’t verify your email? Here are some reasons why you may have...
How to manage the Charging Cable Lock setting for Copper SB?

Copper SB is a “Socket-outlet” enabled charger that can accommodate all EV charging connectors and avoids having cables lying around...
Why Your Wallbox Charger might not appear in Your Wallbox Account Chargers List

The Wallbox app offers a convenient way to manage and monitor your Wallbox charger for electric vehicles (EVs). However, there...
How to Use the Wallbox Chargers Auto Lock?

Wallbox chargers come equipped with an Auto Lock feature that automatically locks your charger at the end of a charging...
How to Adjust the Charger’s Power Limit?

To ensure your charger doesn’t overload the circuit when sharing a high-voltage line with other appliances, adjusting its Power limit...
How to download the Wallbox app?

We recommend downloading the Wallbox mobile app on your smartphone and creating a Wallbox account to manage your charger remotely...