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Welcome to Wallbox Support
Browse through our FAQs to find answers to commonly raised questions.
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Help Topics
Pulsar Plus articles
What are Grid Codes and why do I need them?
How to restart a charger through the myWallbox app?
How to update your charger’s software with the myWallbox app?
How to add charger(s) to the portal?
Pulsar
Pulsar Status LED Lights – Colour’s meaning
Pulsar Product Overview
Copper C
Discontinued product
copper c Product Overview
Commander
Discontinued product
Commander Product Overview
Eco-Smart Articles
How to activate and use Eco-Smart?
Quasar
Quasar Product Overview
Onyx Pedestal
Onyx Pedestal Accessory Overview
Accessories
MID meter
MID Accessory Overview
Accessories
Copper SB
Copper SB Product Overview
Mobile Connectivity
Mobile Connectivity Accessory Overview
Accessories
Pulsar Plus
Pulsar Plus Product Overview
Copper S
Discontinued product
copper s Product Overview
Commander 2
Commander 2 Product Overview
Commander 2S Product Overview
Commander2 & Commander 2 Certificate
Safety Instructions: Commander 2
Eiffel Pedestal
EIFFEL Pedestal Accessory Overview
Accessories
myWallbox
Pulsar Plus
Troubleshooting
Energy Management Solution
myWallbox articles
How to adjust the charging current
How can I change the currency within the app?
How to manage your account password using the myWallbox app?
How to connect your charger to the myWallbox app via Bluetooth?
Fusebox
Power Sharing articles
Pulsar Max
Pulsar MAX Product overview
Supernova
Mobile connectivity articles
How to connect your charger to the myWallbox app via Bluetooth?
How to connect your charger to the Wi-Fi with the myWallbox app?
Eiffel Basic
Accessories
Accessories
Documentation
Managing your charger
How to adjust the charging current
How to restore your Wallbox charger to factory settings?
Commander 2S articles
How to add charger(s) to the portal?
Troubleshooting guide
How to add your charger to your account by scanning its QR code with the myWallbox app?
How to manage the Auto-lock of your charger?
mywallbox portal articles
How to delete a charger through the portal?
How to start using a charger once you have been invited to a Pay per Month subscription
How to restart charger(s) through the portal
How to reset/change your account password through the portal?
Accessories
How to take a Wallbox EV gun out of its holster correctly?
Installation
Cable Dock Type 2
Commander 2S
Commander 2S documentation
Commander2 & Commander 2 Certificate
Safety Instructions: Commander 2S
Pulsar Max articles
What are Grid Codes and why do I need them?
How to restart a charger through the myWallbox app?
How to update your charger’s software with the myWallbox app?
How to add charger(s) to the portal?
Pulsar articles
What are Grid Codes and why do I need them?
How to restart a charger through the myWallbox app?
How to update your charger’s software with the myWallbox app?
How to add charger(s) to the portal?
mywallbox portal
How to set up Pay per Month (monthly subscription)?
Enrol users in the Pay per Month subscription
Copper C articles
What are Grid Codes and why do I need them?
How to restart a charger through the myWallbox app?
How to update your charger’s software with the myWallbox app?
How to add charger(s) to the portal?
Copper S articles
What are Grid Codes and why do I need them?
How to restart a charger through the myWallbox app?
How to update your charger’s software with the myWallbox app?
How to add charger(s) to the portal?
Commander articles
How to restart a charger through the myWallbox app?
How to update your charger’s software with the myWallbox app?
How to add charger(s) to the portal?
Troubleshooting guide
Copper SB articles
What are Grid Codes and why do I need them?
How to restart a charger through the myWallbox app?
How to add charger(s) to the portal?
Troubleshooting guide
Commander 2 articles
What are Grid Codes and why do I need them?
How to restart a charger through the myWallbox app?
How to update your charger’s software with the myWallbox app?
How to add charger(s) to the portal?
Troubleshooting guides
Troubleshooting guide
Installation articles
Quasar articles
What are Grid Codes and why do I need them?
How to restart a charger through the myWallbox app?
How to update your charger’s software with the myWallbox app?
Troubleshooting guide
OCPP
OCPP – Activation and Setup Guide
myWallbox
myWallbox Overview