Welcome to Wallbox Support

Help Topics

• Pulsar Plus articles

  • What are Grid Codes and why do I need them?
  • How to restart a charger through the myWallbox app?
  • How to update your charger’s software with the myWallbox app?
  • How to add charger(s) to the portal?

• Pulsar

  • Pulsar Status LED Lights – Colour’s meaning
  • Pulsar Product Overview

• Copper C

  Discontinued product

  • copper c Product Overview

• Commander

  Discontinued product

  • Commander Product Overview

• Eco-Smart Articles

  • How to activate and use Eco-Smart?

• Quasar

  • Quasar Product Overview

• Onyx Pedestal

  • Onyx Pedestal Accessory Overview
  • Accessories

• MID meter

  • MID Accessory Overview
  • Accessories

• Copper SB

  • Copper SB Product Overview

• Mobile Connectivity

  • Mobile Connectivity Accessory Overview
  • Accessories

• Pulsar Plus

  • Pulsar Plus Product Overview

• Copper S

  Discontinued product

  • copper s Product Overview

• Commander 2

  • Commander 2 Product Overview
  • Commander 2S Product Overview
  • Commander2 & Commander 2 Certificate
  • Safety Instructions: Commander 2

• Eiffel Pedestal

  • EIFFEL Pedestal Accessory Overview
  • Accessories

• myWallbox

• Pulsar Plus

• Troubleshooting

• Energy Management Solution

• myWallbox articles

  • How to adjust the charging current
  • How can I change the currency within the app?
  • How to manage your account password using the myWallbox app?
  • How to connect your charger to the myWallbox app via Bluetooth?
• 

  Fusebox

• Power Sharing articles

• Pulsar Max

  • Pulsar MAX Product overview

• Supernova

• Mobile connectivity articles

  • How to connect your charger to the myWallbox app via Bluetooth?
  • How to connect your charger to the Wi-Fi with the myWallbox app?

• Eiffel Basic

  • Accessories

• Accessories

• Documentation

• Managing your charger

  • How to adjust the charging current
  • How to restore your Wallbox charger to factory settings?

• Commander 2S articles

  • How to add charger(s) to the portal?
  • Troubleshooting guide
  • How to add your charger to your account by scanning its QR code with the myWallbox app?
  • How to manage the Auto-lock of your charger?

• mywallbox portal articles

  • How to delete a charger through the portal?
  • How to start using a charger once you have been invited to a Pay per Month subscription
  • How to restart charger(s) through the portal
  • How to reset/change your account password through the portal?

• Accessories

  • How to take a Wallbox EV gun out of its holster correctly?

• Installation

• 

  Cable Dock Type 2

• Commander 2S

• Commander 2S documentation

  • Commander2 & Commander 2 Certificate
  • Safety Instructions: Commander 2S

• Pulsar Max articles

  • What are Grid Codes and why do I need them?
  • How to restart a charger through the myWallbox app?
  • How to update your charger’s software with the myWallbox app?
  • How to add charger(s) to the portal?

• Pulsar articles

  • What are Grid Codes and why do I need them?
  • How to restart a charger through the myWallbox app?
  • How to update your charger’s software with the myWallbox app?
  • How to add charger(s) to the portal?

• mywallbox portal

  • How to set up Pay per Month (monthly subscription)?
  • Enrol users in the Pay per Month subscription

• Copper C articles

  • What are Grid Codes and why do I need them?
  • How to restart a charger through the myWallbox app?
  • How to update your charger’s software with the myWallbox app?
  • How to add charger(s) to the portal?

• Copper S articles

  • What are Grid Codes and why do I need them?
  • How to restart a charger through the myWallbox app?
  • How to update your charger’s software with the myWallbox app?
  • How to add charger(s) to the portal?

• Commander articles

  • How to restart a charger through the myWallbox app?
  • How to update your charger’s software with the myWallbox app?
  • How to add charger(s) to the portal?
  • Troubleshooting guide

• Copper SB articles

  • What are Grid Codes and why do I need them?
  • How to restart a charger through the myWallbox app?
  • How to add charger(s) to the portal?
  • Troubleshooting guide

• Commander 2 articles

  • What are Grid Codes and why do I need them?
  • How to restart a charger through the myWallbox app?
  • How to update your charger’s software with the myWallbox app?
  • How to add charger(s) to the portal?

• Troubleshooting guides

  • Troubleshooting guide

• Installation articles

• Quasar articles

  • What are Grid Codes and why do I need them?
  • How to restart a charger through the myWallbox app?
  • How to update your charger’s software with the myWallbox app?
  • Troubleshooting guide

• OCPP

  • OCPP – Activation and Setup Guide

• myWallbox

  • myWallbox Overview