How to use a public Wallbox charger? You can charge your EV with a public Wallbox charger by scanning the QR code attached. 1. To start a...
How to Use the Bluetooth PIN for Secure Wallbox Charger Connections To enhance the security of your Wallbox charger, a Bluetooth PIN is now required to connect new devices. This feature...
How to link/edit a Wallbox RFID Card to your Wallbox account or a user’s account? You can link a Wallbox RFID card to a Wallbox account and use the RFID authentication method to access a...
How to Transfer Charger Ownership in the Wallbox App The Wallbox app features a convenient charger ownership transfer capability. This feature is exclusively available to Professional Installer account types,...
How to Share and Manage Wallbox Chargers Through the Wallbox App Sharing your Wallbox products with other users, such as family or colleagues, has always been possible, but this feature was...
I am unable to verify my email linked to the Wallbox account. You just created a new Wallbox account but can’t verify your email? Here are some reasons why you may have...
How to start using a charger once you have been invited to a Pay per Month subscription The Admin(s) of a charging structure can invite you to use the chargers they manage. Once invited, you will receive a welcome...
How to update your billing information from the Wallbox app You can easily manage your billing information from the Wallbox app. It is possible to configure billing information for an...
How to create and assign a Pay per Month billing rate to a charger? Pay per Month is the most convenient solution for EV Drivers who need to charge their car regularly using your...
How to add/update your payment method on the Wallbox app? If you are a subscribed user and have received an invitation from the Super Administrator of the space to subscribe to charge with contract, you will have to update the payment method by using the Wallbox application before availing the Pay per Month or Pay per Charge solutions.
How to link your Stripe and Wallbox accounts to start receiving users’ payments? To receive payment from your user’s charging sessions, you must link a Stripe account to your Wallbox account. You can...
How to Pause and Resume Charging With the Wallbox app? While charging typically begins automatically when you plug in the EV connector, there are times when you might want to...
How to create a Wallbox account and log in from the app? You must register for an account to start using the Wallbox app or Portal. If you have already created an...
How to display your charging sessions’ statistics in the Wallbox app? Using the portal you can filter the information of your chargers in order to get only the information you need of a certain charger or user.
How to add your charger to your account by scanning its QR code with the Wallbox app? You can quickly and easily add a charger to your account by scanning the QR code on its left side.Once...
How to Use the Wallbox Chargers Auto Lock? Wallbox chargers come equipped with an Auto Lock feature that automatically locks your charger at the end of a charging...
How to invite new users to use your charger(s)? You can share all Wallbox chargers with users of your choice. To share your charger, you must first add them...
How to download the Wallbox app? We recommend downloading the Wallbox mobile app on your smartphone and creating a Wallbox account to manage your charger remotely...
How to update your charger’s software with the Wallbox app? Keeping your charger’s software up to date is essential to enjoy a stable experience and benefit from your charger’s latest...