Wallbox Help Center

Overview

• Wallbox portal and Wallbox app improvements and new functionalities are available with this release.
• A new Firmware/Software for each product has been also released which can be updated through the new Wallbox app version.

Wallbox recommends performing these updates. Release versions

Pulsar	Pulsar Plus	Commander	Commander 2	Copper C	Copper S/SB
3.7.3	4.2.2	3.0.6	4.2.6	3.9.4	3.9.3

Improvements and new functionalities:

• [SUBSCRIPTIONS PLANS]

Wallbox currently offers three software plans and each organization/group can select the most suitable plan for subscription.

• Wallbox Basic
  • Basic Charger Management including addition, configuration, status and removal only via App
  • Basic User Management including invitation, permissions and removal
  • Basic Statistics of energy consumption, charging sessions and costs only via App
  • Manage Power Boost and adjust the charging power depending on the household’s consumption and the remaining power available.
  • Manage Static Load Management and distribute the available power evenly among all chargers.

• Wallbox Standard
  • All Wallbox Basic functionalities included
  • Dynamic Static Load Management (up to 100A) measures the power available for the charging network at every moment and dynamically distributes it across all chargers
  • Advanced Statistics of energy consumption, costs, active sessions, historical data on real time and generated reports in CSV with filters
  • Advanced User Management with Subgroups Configuration and Detailed Permissions
  • Advanced Charger Management with Locations Configuration and Detailed Monitoring

• Wallbox Business
  • All Wallbox Standard functionalities included
  • Account Setup including Chargers and Users
  • Payment System completely Automated with QR-based Micropayments
  • Automatic reporting with a monthly email including main Insights and generated report in CSV

SuperAdmin of a group will be able to configure a subscription to a paid plan through:

• • Upgrade or Downgrade his plan
  • Billing Information
  • Payment method
  • See all previous Invoices
  • Download Invoice in pdf
  • Cancel Subscription
  

• [SMARTWATCH]

• Wallbox App is now compatible with Apple Watch and Wear OS devices.
• [NOTIFICATIONS]

• Wallbox App includes a notification system, which will help you to improve the management of your electric vehicle charging solution.
• [OTHER IMPROVEMENTS]

• When inviting a new Admin user, portal users can configure access to specific chargers

• New supported languages have been added for the App:

1. English
2. Spanish
3. German
4. French
5. Dutch
6. Italian
7. Portuguese
8. Norwegian
9. Swedish
10. Catalan
11. Czeck
12. Danish
13. Estonian
14. Finnish
15. Greek
16. Hungarian
17. Icelandic
18. Hebrew
19. Latvian
20. Polish
21. Romanian
22. Slovak
23. Ukranian