How to use a public Wallbox charger? You can charge your EV with a public Wallbox charger by scanning the QR code attached. 1. To start a...
How to link/edit a Wallbox RFID Card to your Wallbox account or a user’s account? You can link a Wallbox RFID card to a Wallbox account and use the RFID authentication method to access a...
How to take a Wallbox EV gun out of its holster correctly? To ensure the durability of the EV gun and its holder and to avoid mishandling that could damage your equipment,...
How to generate a QR code for a Pay per Charge charging point? To start using a public charging point, Wallbox users need to scan the unique QR code attached to the charger...
How to generate charging instructions for a Pay per Charge charging point? To help your user use your public charging point, you can download charging instructions in PDF format from the Wallbox...
How to add charger(s) through the portal? You can easily link your charger to your account through the Wallbox mobile app (using the QR code method) or...
I am unable to verify my email linked to the Wallbox account. You just created a new Wallbox account but can’t verify your email? Here are some reasons why you may have...
What is an Access group and how to use this feature? Access groups are a portal feature that allows you to manage charger access in bulk, making attributing chargers to new...
How to change users’ permissions in the portal? There are two types of user permissions that you can choose from: User: Give the user access to the selected...
Enrol users in the Pay per Month subscription Once you are done setting up your charger(s) with Pay per Month, it is time to register your users. As...
How to start using a charger once you have been invited to a Pay per Month subscription The Admin(s) of a charging structure can invite you to use the chargers they manage. Once invited, you will receive a welcome...
How to delete a user? You can delete a user anytime through the Wallbox portal. Log in to the Wallbox portal. Click Users. Next to...
How to link your Stripe and Wallbox accounts to start receiving users’ payments? To receive payment from your user’s charging sessions, you must link a Stripe account to your Wallbox account. You can...
How to delete a charger through the portal? You can unlink your charger(s) anytime through the Wallbox app or the portal. Log in to your account on the...
Pay Per Charge Billing Solution: a Comprehensive Guide 1. Understanding Pay per Charge Monetize Your Wallbox Chargers with Pay per Charge You can easily earn money from your...
How to download your charging sessions’ statistics from the Portal? All information on energy consumption, costs, active sessions, and historical data can be displayed and exported in a .csv report...
How to add charger(s) to the portal? You can easily link all your chargers to your charging infrastructure and assign them to specific Locations and users using...
How to create a Wallbox account and login from the portal? To start using the Wallbox portal, you must register for an account. If you have already created an account using...
How to set up Pay per Month (monthly subscription)? You can bill for the use of your Wallbox chargers and manage all payments made by your users via the...
How to reset/change your account password through the portal? If you have already created an account on the Wallbox portal, you can generate a new password in case you have forgotten the old one.
How to Use the Wallbox Chargers Auto Lock? Wallbox chargers come equipped with an Auto Lock feature that automatically locks your charger at the end of a charging...
How to invite new users to use your charger(s)? You can share all Wallbox chargers with users of your choice. To share your charger, you must first add them...