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Using the voice assistant with your Wallbox charger

The Wallbox Voice Assistant lets you control and manage up to 4 Wallbox chargers. You can get to know your charger status, start or stop a charging session, lock, or unlock your charger, set a charging schedule, and more.

The Wallbox Voice Assistant is compatible with Google Assistant and Alexa.

1. Setting up the voice assistant

a. Using Google Assistant

Before setting up the assistant, ensure that you have downloaded the myWallbox App on your mobile device, created a myWallbox account, registered your charger and connected it to the internet. In addition, make sure that you are using your personal and not a business account.

If you are using a business account, you need to go through these steps to use Google Assistant with your charger:

  1. Go to your Google account settings.
  2. Then go to Privacy & Personalization.
  3. Go to History settings.
  4. Select Web & App Activity and make sure you have the activity controls set as the screenshot illustrates:

Once you are set up with the pre-requirements, you can enable the myWallbox action on Hey Google or invoke the voice assistant saying “Hey Google, talk to myWallbox” and request an action (i.e., unlock my charger).

b. Using Alexa

Before setting up the assistant, ensure that you have downloaded the myWallbox App on your mobile device, created a myWallbox account, registered your charger and connected it to the internet.

Once you are set up with the pre-requirements, you must enable the myWallbox skill on Amazon Alexa. 

Finally, you need to link your Wallbox account to your Amazon account. To do so, invoke Wallbox’s assistant (refer to the section “Starting an interaction”) and request any action related to your charger (i.e., unlock my charger). The assistant will answer by saying that it has sent you a card in the Alexa app. Open the Alexa app, select the card and follow the indicated steps.

2. Starting an interaction

How to interact with Google and Alexa

To use either Google Assistant or Alexa, you must always start by invoking the assistant. Once the assistant has opened the Wallbox action/skill, you can use any of the commands listed in “Starting an interaction”.

Only in Google, once the assistant has carried out the action, if you want to do a second one, you must re-invoke the assistant and request the action. 

The sentences below are examples of how to start the skills listed. Remember that the assistant can understand each action with similar wording. This applies to all commands except those listed in the “Starting an interaction” section.

Starting an interaction
“Alexa, open myWallbox.
“Hey Google, talk to myWallbox.”
Wallbox info
“What’s Wallbox?”
Available commands list
“What commands are available?”
Charger status (requires account linking)
“What’s the status of my charger?”
Start and stop charging (requires account linking)
“Lock/Unlock my charger.”
Charger serial number
“What’s my charger’s serial number?”
Multiple chargers — up to four chargers (requires account-linking)
“List my chargers.”
Statistics for the current month (requires account-linking)
“How much energy have I used?” or, 
“What are my charging costs ?” or,
“How much time have I spent charging my EV?”
Create and delete schedules (requires account linking)
“Schedule a charging session.”
Wallbox Customer Service contact (requires account linking)
“I’m having issues with my charger.”
“Contact the Customer Support”
Deep-linking (requires account-linking)
“Alexa, open myWallbox Assistant and tell me my charger status” or any of the commands above.
“Hey Google, talk to open myWallbox and tell me my charger status” or any of the commands above.
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Updated on 15/11/2022

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