The charging logs do not appear in the myWallbox website nor the Wallbox App
In order for the charging statistics to appear in the app or the myWallbox portal, the Copper must be connected to the Internet.
Please first check the Internet connection.
If the charging statistics still do not appear, you can do the following:
- Check for the latest version of firmware in your Copper and make sure that it is updated.
- Remove the Wallbox app from your phone, redownload the app, connect to your Copper using Bluetooth and allow the device to sync to your phone. This will let the Copper send the statisticsusing bluetooth instead of Internet.
- Reset the charger system. Inside the Wallbox app go to: Settings > Advanced Options > Restart.