{"id":33445,"date":"2021-01-29T13:15:33","date_gmt":"2021-01-29T12:15:33","guid":{"rendered":"https:\/\/support.wallbox.com\/?post_type=ht_kb&#038;p=33445"},"modified":"2021-01-29T13:15:34","modified_gmt":"2021-01-29T12:15:34","slug":"comment-telecharger-les-factures-relatives-aux-plans-dabonnement-ayant-des-tarifs-mensuels","status":"publish","type":"ht_kb","link":"https:\/\/support.wallbox.com\/fr\/knowledge-base\/comment-telecharger-les-factures-relatives-aux-plans-dabonnement-ayant-des-tarifs-mensuels\/","title":{"rendered":"Comment t\u00e9l\u00e9charger les factures relatives aux plans d\u2019abonnement ayant des tarifs mensuels\u00a0?"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">1. Introduction<\/h1>\n\n\n\n<p>Wallbox a toujours comme objectif de fournir \u00e0 ses clients les meilleurs produits, services et exp\u00e9rience utilisateur possible. Une partie tr\u00e8s importante de cette exp\u00e9rience utilisateur r\u00e9side dans l\u2019utilisation de l\u2019application Wallbox et du portail Wallbox.<\/p>\n\n\n\n<p>L\u2019application et le portail permettent au client d\u2019avoir un contr\u00f4le total de son exp\u00e9rience de charge, de collecter les informations de session du chargeur, les statistiques, la consommation, les utilisateurs, etc. Cela permet \u00e0 tous nos clients d\u2019avoir une gestion compl\u00e8te de leur consommation d\u2019\u00e9nergie et des \u00e9conomies de co\u00fbts li\u00e9es \u00e0 l\u2019adoption des v\u00e9hicules \u00e9lectriques.<\/p>\n\n\n\n<p>Wallbox propose actuellement trois&nbsp;plans d\u2019abonnement au logiciel et chaque entreprise\/groupe peut s\u00e9lectionner le plan le plus adapt\u00e9 \u00e0 ses besoins. Le plan Wallbox Basic est propos\u00e9 gratuitement \u00e0 tous les clients de Wallbox.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">2. T\u00e9l\u00e9chargement des factures<\/h1>\n\n\n\n<p>L\u2019abonnement aux plans Wallbox Standard et Wallbox Business requiert le paiement de frais mensuels. Apr\u00e8s l\u2019abonnement \u00e0 un de ces plans, vous recevrez une facture \u00e0 la fin de chaque mois. La premi\u00e8re&nbsp;fois que vous vous abonnez \u00e0 un plan, vous serez factur\u00e9(e) au prorata jusqu\u2019\u00e0 la fin du mois.<br>\u00c0 partir du cycle de facturation suivant (le premier&nbsp;jour du mois), tu seras factur\u00e9 en fonction du nombre de chargeurs dans le syst\u00e8me. En cas de variation du nombre de chargeurs dans le syst\u00e8me, le paiement sera ajout\u00e9 \u00e0 la facture du mois suivant.<\/p>\n\n\n\n<p>Vous pouvez t\u00e9l\u00e9charger les factures mensuelles si vous \u00eates le super administrateur du groupe.<\/p>\n\n\n\n<p>Pour t\u00e9l\u00e9charger les factures mensuelles&nbsp;:<\/p>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\"><li>Rendez-vous sur le portail <a href=\"https:\/\/my.wallbox.com\/chargers\">Wallbox<\/a>.&nbsp;<\/li><li>Connectez-vous avec vos identifiants de compte.<\/li><li>Cliquez sur le nom du compte pour acc\u00e9der \u00e0 la section Billing (Facturation).<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"604\" height=\"248\" src=\"https:\/\/support.wallbox.com\/wp-content\/uploads\/2020\/12\/image-84.png\" alt=\"\" class=\"wp-image-30090\" srcset=\"https:\/\/support.wallbox.com\/wp-content\/uploads\/2020\/12\/image-84.png 604w, https:\/\/support.wallbox.com\/wp-content\/uploads\/2020\/12\/image-84-300x123.png 300w, https:\/\/support.wallbox.com\/wp-content\/uploads\/2020\/12\/image-84-50x21.png 50w, https:\/\/support.wallbox.com\/wp-content\/uploads\/2020\/12\/image-84-60x25.png 60w, https:\/\/support.wallbox.com\/wp-content\/uploads\/2020\/12\/image-84-100x41.png 100w\" sizes=\"(max-width: 604px) 100vw, 604px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\" start=\"4\"><li>Cliquez sur <strong>Billing<\/strong> (Facturation).<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"604\" height=\"275\" src=\"https:\/\/support.wallbox.com\/wp-content\/uploads\/2020\/12\/image-85.png\" alt=\"\" class=\"wp-image-30101\" srcset=\"https:\/\/support.wallbox.com\/wp-content\/uploads\/2020\/12\/image-85.png 604w, https:\/\/support.wallbox.com\/wp-content\/uploads\/2020\/12\/image-85-300x137.png 300w, https:\/\/support.wallbox.com\/wp-content\/uploads\/2020\/12\/image-85-50x23.png 50w, https:\/\/support.wallbox.com\/wp-content\/uploads\/2020\/12\/image-85-60x27.png 60w, https:\/\/support.wallbox.com\/wp-content\/uploads\/2020\/12\/image-85-100x46.png 100w\" sizes=\"(max-width: 604px) 100vw, 604px\" \/><\/figure>\n\n\n\n<p>La section sur l\u2019histoire de la facturation s\u2019affiche.<\/p>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\" start=\"5\"><li>Dans la section <em>Billing History<\/em> (Historique de facturation), trouvez la facture que tu souhaites t\u00e9l\u00e9charger.<\/li><li>Cliquez sur <strong>Download<\/strong> (T\u00e9l\u00e9charger) pour commencer \u00e0 t\u00e9l\u00e9charger la facture.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"604\" height=\"270\" src=\"https:\/\/support.wallbox.com\/wp-content\/uploads\/2020\/12\/image-87.png\" alt=\"\" class=\"wp-image-30123\" srcset=\"https:\/\/support.wallbox.com\/wp-content\/uploads\/2020\/12\/image-87.png 604w, https:\/\/support.wallbox.com\/wp-content\/uploads\/2020\/12\/image-87-300x134.png 300w, https:\/\/support.wallbox.com\/wp-content\/uploads\/2020\/12\/image-87-50x22.png 50w, https:\/\/support.wallbox.com\/wp-content\/uploads\/2020\/12\/image-87-60x27.png 60w, https:\/\/support.wallbox.com\/wp-content\/uploads\/2020\/12\/image-87-100x45.png 100w\" sizes=\"(max-width: 604px) 100vw, 604px\" \/><\/figure>\n\n\n\n<p>La facture est t\u00e9l\u00e9charg\u00e9e au format PDF.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Introduction Wallbox a toujours comme objectif de fournir \u00e0 ses clients les meilleurs produits, services et exp\u00e9rience utilisateur possible&#8230;.<\/p>\n","protected":false},"author":12,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[],"ht-kb-tag":[],"class_list":["post-33445","ht_kb","type-ht_kb","status-publish","format-standard","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Comment t\u00e9l\u00e9charger les factures relatives aux plans d\u2019abonnement ayant des tarifs mensuels\u00a0? - Wallbox Help Center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.wallbox.com\/fr\/knowledge-base\/comment-telecharger-les-factures-relatives-aux-plans-dabonnement-ayant-des-tarifs-mensuels\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment t\u00e9l\u00e9charger les factures relatives aux plans d\u2019abonnement ayant des tarifs mensuels\u00a0? - Wallbox Help Center\" \/>\n<meta property=\"og:description\" content=\"1. 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