{"id":16502,"date":"2020-02-19T12:56:36","date_gmt":"2020-02-19T11:56:36","guid":{"rendered":"https:\/\/support.wallbox.com\/knowledge-base\/que-se-passe-t-il-si-ton-paiement-echoue-ou-sil-y-a-un-retard-de-paiement\/"},"modified":"2020-02-19T12:56:36","modified_gmt":"2020-02-19T11:56:36","slug":"que-se-passe-t-il-si-ton-paiement-echoue-ou-sil-y-a-un-retard-de-paiement","status":"publish","type":"ht_kb","link":"https:\/\/support.wallbox.com\/fr\/knowledge-base\/que-se-passe-t-il-si-ton-paiement-echoue-ou-sil-y-a-un-retard-de-paiement\/","title":{"rendered":"Que se passe-t-il si ton paiement \u00e9choue ou s\u2019il y a un retard de paiement"},"content":{"rendered":"

1. Introduction<\/h1>\n

Wallbox a toujours comme objectif de fournir \u00e0 ses clients les meilleurs produits, les meilleurs services et la meilleure exp\u00e9rience utilisateur possible. Une partie tr\u00e8s importante de cette exp\u00e9rience utilisateur r\u00e9side dans l\u2019utilisation de l\u2019application Wallbox et de Wallbox portal.<\/p>\n

L\u2019application et le portail permettent au client d\u2019avoir un contr\u00f4le total de son exp\u00e9rience de charge, de collecter les renseignements de session du chargeur, les statistiques, la consommation, les utilisateurs, etc. Cela permet \u00e0 tous nos clients d\u2019avoir une gestion compl\u00e8te de leur consommation d\u2019\u00e9nergie et des \u00e9conomies de co\u00fbts li\u00e9es \u00e0 l\u2019adoption des v\u00e9hicules \u00e9lectriques.<\/p>\n

2. \u00c9checs ou retards de paiement<\/h1>\n

Les paiements peuvent \u00e9chouer pour plusieurs raisons. En cas de probl\u00e8me, Wallbox enverra imm\u00e9diatement un e-mail au Superadmin et \u00e0 tous les contacts de facturation, et tes fonctionnalit\u00e9s seront limit\u00e9es.<\/p>\n

\u00c0 quoi s\u2019attendre<\/h2>\n

Wallbox esp\u00e8re que tu seras en mesure de r\u00e9gler rapidement tes probl\u00e8mes de paiement, mais voici un aper\u00e7u rapide de ce qui se passera si tu ne parviens pas \u00e0 les r\u00e9soudre.<\/p>\n\n\n\n\n\n\n\n\n
Apr\u00e8s.<\/strong><\/th>\n\u00c0 quoi s\u2019attendre<\/strong><\/th>\n<\/tr>\n<\/thead>\n
7\u00a0jours<\/td>\nSi Wallbox ne peut traiter un paiement apr\u00e8s une semaine, Wallbox contactera le Superadmin et tout contact de facturation.<\/td>\n<\/tr>\n
14\u00a0jours<\/td>\nWallbox enverra un nouveau rappel aux m\u00eames personnes au cas o\u00f9 il y aurait toujours un probl\u00e8me.<\/td>\n<\/tr>\n
21\u00a0jours<\/td>\nWalbox contactera de nouveau le Superadmin et le contact de facturation.<\/td>\n<\/tr>\n
28\u00a0jours<\/td>\nL\u2019abonnement sera annul\u00e9 et le groupe\u00a0sera r\u00e9trograd\u00e9 vers un plan Basic.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

MyWallbox propose diff\u00e9rents abonnements. Ci-dessous, tu trouveras des instructions pour savoir quoi faire en cas de probl\u00e8me de paiement.<\/p>\n","protected":false},"author":23,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[],"ht-kb-tag":[356,1269,1270],"class_list":["post-16502","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_tag-articles-fr","ht_kb_tag-echec-de-paiement","ht_kb_tag-retard-de-paiement"],"acf":[],"yoast_head":"\nQue se passe-t-il si ton paiement \u00e9choue ou s\u2019il y a un retard de paiement - Wallbox Help Center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.wallbox.com\/fr\/knowledge-base\/que-se-passe-t-il-si-ton-paiement-echoue-ou-sil-y-a-un-retard-de-paiement\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Que se passe-t-il si ton paiement \u00e9choue ou s\u2019il y a un retard de paiement - Wallbox Help Center\" \/>\n<meta property=\"og:description\" content=\"MyWallbox propose diff\u00e9rents abonnements. 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