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Browse through our FAQs to find answers to commonly raised questions. 

Pulsar Charging Logs

The charging logs do not appear in the myWallbox website nor the Wallbox App

In order for the charging statistics to appear in the app or the myWallbox portal, the Pulsar must be fully synced to the Wallbox app on your phone via Bluetooth.

If the charging statistics still do not appear, you can do the following:

  1. Check for the latest version of firmware and make sure your Pulsar is updated.
  2. Remove the Wallbox app from your phone, redownload the app, connect to your Pulsar using Bluetooth and allow the device to sync to your phone.
  3. Restore the charger. Inside the Wallbox app, go to: Settings > Advanced Options > Restore. Then allow the Pulsar to restore to factory settings. Then reload the firmware by selecting Settings and then clicking the popup at the bottom of the screen saying “Updates are available for this device”.

The Wallbox Academy Training & Certification Solution is a one-day immersion experience at Wallbox facilities in Barcelona or Madrid or at the facilities of our partners… Receive an overview of all Wallbox’s products and services. If you would like further information, please do not hesitate to contact us

Updated on 19/02/2020

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