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Notifications on the Wallbox app

1. Introduction

We at Wallbox always strive to provide our customers the best products, services, and user experience. A very important part of providing a great user experience is the Wallbox mobile application.

The app allows our customers to have full control of their charging experience, collecting charger session information, statistics, consumption, users, etc. The Wallbox app sends user-friendly notifications so that you can monitor your current charging session in real-time and receive notifications when your vehicle has completed charging.

With the help of these notifications you can continue with your chores without the need of keeping track of the elapsed charging time.

2. User Notifications

You can enable the user notifications from the User Details section of the Wallbox app. You can receive notifications for Copper, Commander and Quasar familiy of  Wallbox chargers. In Pulsar family of chargers, only Pulsar Plus can receive notifications. Pulsar offers only bluetooth connectivity and hence cannot send notifications. The following table lists the chargers that can send notifications.

ChargerNotifications
Pulsar PlusYes
PulsarNo
Copper CYes
Copper SBYes
Commander 2Yes
QuasarYes

The Wallbox app currently sends the following three notifications

  1. Your charge has finished: You will receive this notification when your ongoing charge session is finished. This usually happens when the vehicle’s battery is charged fully, and it stops demanding more charge. To receive this notification, ensure that the EV plug is still connected to the vehicle.
  2. Your public charge has finished: You will receive this notification when your charge session on a public charger is finished. This usually happens when the configured charging time for you is over and even if the vehicle is demanding more charge.
  3. Schedules coming soon: You will receive this notification 10 minutes before the commencement of your scheduled charging session only if the EV plug is not connected to the vehicle. If the EV plug is connected, the charging session will commence at the scheduled time without sending any notification.

Note: In a multi-user set-up the charge finish notifications will be received only if the auto-lock feature of the charger is enabled.

3. Enabling the notifications feature

You can enable the notifications feature from the user details section of the app. Perform the following steps to enable the notifications feature:

  1. Open the Wallbox app on your smart phone.
  2. Tap the user icon to access the user details.

  3. Tap NOTIFICATIONS.

4. Enable the notifications relevant to you.

Or,

Enable the ACTIVE ALL switch to receive all the notifications.

5. Click SAVE.

You will now start receiving the notifications.

The Wallbox Academy Training & Certification Solution is a one-day immersion experience at Wallbox facilities in Barcelona or Madrid or at the facilities of our partners… Receive an overview of all Wallbox’s products and services. If you would like further information, please do not hesitate to contact us

Updated on 20/02/2020

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