Welcome to Wallbox Support

Browse through our FAQs to find answers to commonly raised questions. 

Linking your charger to your account through myWallbox mobile app (with QR code method) or myWallbox portal

You can easily link your charger to your account through the myWallbox mobile app (using the QR code method explained below) or the myWallbox portal.

If you decide to link your charger through the myWallbox app, you can use the Quick Response (QR) code that helps in easing the process of linking your charger to your myWallbox account. By just scanning the QR code located in the charger’s left lateral, all relevant information for this process (Serial Number, UID, Country, and state or region) are automatically introduced. To acquire this information, the user’s consent is always requested. 

Before adding your charger, it is assumed that you have downloaded and signed up on the myWallbox mobile app/myWallbox portal. If you haven’t created an account yet, you can learn how to create one from the mobile app or here from the portal.

IMPORTANT: In order to enable this functionality, it is a must that your mobile device has an internet connection. You don’t have to be close to the charger to follow this process, and the charger can be turned off or not even installed yet.

Through myWallbox App

The steps to add your charger through this procedure are the following :

  1. Open the myWallbox app, create an account if do not have one yet (follow these links to learn how to create an account from the mobile app and from the website), and click on “I already have a charger” to start adding your charger to your myWallbox account.
  1. If you already have added chargers in the past, just log in and, depending on the app version you are currently using, scroll to the right side until you can select the “+” icon displaying in the middle of your screen (left image below) or just click the “+” icon on the bottom right corner of your screen (right image below).
Asset 19@300x
Asset 27@300x
  1. Scan the QR code placed on the left lateral of your charger. In case there is any issue with the QR code, click the ADD MANUALLY option. If you need help to find the SN and UID of your charger, you can simply click on the “i” icon to display help (right image below) or refer to our article: Where to find the SN and UID of your charger?
Asset 21@300x
Asset 22@300x
  1. Verify if the Serial Number, UID, Country, and state or region are all matching your charger information and click the CONFIRM button. In case any field is missing, fill it manually and then click CONFIRM.
Asset 30@300x
  1. Your charger shall now appear in your myWallbox account charger’s list!

Through myWallbox Portal

IMPORTANT: The supported browsers for myWallbox portal are Safari, Chrome and Firefox. Remember that to add a charger through the portal you must have a Standard or Business MyWallbox account subscription.

Before starting, please make sure your computer is connected to the internet. You do not have to be close to the charger to follow this process, and the charger can be turned off or not even installed yet.

  1. Login into the myWallbox portal (https://my.wallbox.com/login) and fill in your credentials.


  1. Once logged in, you will access the portal’s main menu. In the menu select “Chargers”, then “Add a new charger”:


  1. An “add charger” pop-up will appear. Fill in both the Serial Number and UID (Unique Identification Number) and press “accept”. A pop-up message will appear notifying you that your charger has been added successfully.


  1. The charger now appears in your list of chargers.

Additional questions

A charger can only be added once hence, once you have linked it to your account, no one else will be able to add it.

A user will be able to scan the QR code and all information will automatically be filled in the corresponding fields in the app. However, in order to ADD the charger, connection to the Internet is a must.

The Wallbox Academy Training & Certification Solution is a one-day immersion experience at Wallbox facilities in Barcelona or Madrid or at the facilities of our partners… Receive an overview of all Wallbox’s products and services. If you would like further information, please do not hesitate to contact us

Updated on 03/08/2021

Was this article helpful?

Related Articles