Welcome to Wallbox Support

Browse through our FAQs to find answers to commonly raised questions. 

How to connect your charger to the Wi-Fi with the myWallbox app?

Wi-Fi connectivity allows real-time communication with your Wallbox charger, device remote control, and software updates.

Before starting, please ensure that you have a working Wi-Fi connection available within the range of your charger.

You can use your smartphone as a Wi-Fi hotspot if there is no internet connection available near you.

How to connect your charger to the Wi-Fi

To ensure that the steps below run smoothly, make sure your charger and myWallbox app run the latest available software version (you can check the app version in your Play Store or App Store and the software version in the Release Notes section).

  1. Log in to the myWallbox app.
  2. Select your charger from the list.
  3. Make sure your charger is connected to myWallbox through Bluetooth.

To configure a Wi-Fi connection for your charger, you must first connect to it via Bluetooth following these instructions.

  1. Tap the Settings gear icon.
  2. Go to CONNECTIVITY.
  3. Tap WIFI.
  4. Activate the Wi-Fi feature to display the list of available networks.
  5. Tap your Wi-Fi name and you will connect to that network automatically OR if it is protected, you will be invited to enter a password before being connected to it.
  6. Once connected, a network icon will appear next to your charger’s name.

Once connected, if you want information about the network, click the “i” icon.

Troubleshooting

You are still unable to connect your charger to the Wi-Fi? Go through our troubleshooting guide section dedicated to Wi-Fi issues.

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Updated on 27/07/2022

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