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How to restart your multiple chargers remotely

Restarting more than one charger remotely through myWallbox portal

1. Introduction

Wallbox always wants to provide its customers the best products, services and user experience. A very important part of this user experience is the myWallbox portal.

The mywallbox portal enables you to have full control of your charging experience, collecting charger session information, statistics, consumption, users, etc. You can also manage the energy consumption and cost savings related to electric vehicle adoption.

The subscription of Wallbox Business plan enables you to restart more than one charger remotely and simultaneously. This enables you to update your chargers from any location without being physically present at the charger’s location.

2.  Requirements and information for performing the restart

If you are the super-administrator or the administrator of the group, you can perform the remote restart of more than one charger simultaneously.

To perform the remote restart, ensure that the following requirements are met:

  • Subscription to the Wallbox Business plan.
  • If the charger that can not perform the action of remote restart is selected, that charger will not appear in the confirmation modal.
  • The disconnected chargers can be selected but will not appear in the confirmation modal.
  • By default, only the checkbox corresponding to the chargers appear and the actions appear only after selecting the checkbox corresponding to the required charger.
  • The confirmation modal appears when the restart action is selected for all the selected chargers.
  • The chargers which no longer need to be restarted can be deleted from the confirmation modal.
  • When the confirmation modal is accepted, the chargers performing the restart appear disabled along with the restarting text displayed.

3.  Massive Remote Restart Process

  1. Log on to the mywallbox portal.

https://my.wallbox.com/

  1. Access the Chargers page.
  1. Select the checkboxes of all the chargers to be restarted.
  1. Click the Restart icon.

The bulk actions confirmation modal appears.

  1. Check that the chargers that appear are the ones that you want to restart

Note: In the confirmation modal only the chargers that are be able to perform the restart action appear.

  1. In the Restart Charger conformation modal, click OKAY.

The restarting process begins. The charger becomes unavailable for use while it is restarting. You can resume using the charger in few minutes once the restart is complete.

The Wallbox Academy Training & Certification Solution is a one-day immersion experience at Wallbox facilities in Barcelona or Madrid or at the facilities of our partners… Receive an overview of all Wallbox’s products and services. If you would like further information, please do not hesitate to contact us

Updated on 27/05/2020

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