Welcome to Wallbox Support

Browse through our FAQs to find answers to commonly raised questions. 

How to manage your Spaces and Locations in the portal?

You can organize and present your Wallbox chargers in Locations. A Location represents a physical space (parking, a building, a hotel, …). They act as groups and help you keep your chargers organized. They are also useful for attributing a group of chargers to users.

You can have multiple Locations under the same Organization.

You can manage your Location(s) as a Super-Admin and other Super-Admin’s Locations if you are invited.

1. How to create a Location?

When you create a Wallbox account, you will belong to a newly generated Organization where you are the Super-Admin. Within this Organization, you can create Locations to organize your chargers per space.

  1. Log in to the myWallbox portal.
  2. Go to Locations.
  3. Click + Add Location.
  4. Fill in the requested information.
  5. Click Add Location to validate.

Your Location is now created and appears in your Locations list.

2. How to add charger(s) to a Location?

When you add chargers to your account through the portal, you can define their Location directly.

In case you need to change their Location, follow these steps:

  1. Log in to the myWallbox portal.
  2. Go to Chargers.
  3. Click the Actions icon next to your charger.
  4. Click Change Location.
  5. Choose the new Location in the pop-up.
  6. Click Save changes.

Your charger is now linked to its new Location.

3. How to attribute a Location to a user?

As explained above, you can assign a Location to a user.

  1. Log in to the myWallbox portal.
  2. Go to Users.
  3. Click the user of your choice.
  4. Click Assigned chargers.
  5. Check the Location(s) you want to attribute to the user. You can also select only some chargers from a Location.

The user now has access to the chosen Location(s).

4. How to edit a Location?

You can easily edit all Location information after creating them.

  1. Log in to the myWallbox portal.
  2. Go to Locations.
  3. Next to your Location name, click Edit.
  4. Once you are done with your changes, click Save changes.

Your Location details have been edited.

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Updated on 11/08/2022

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