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Browse through our FAQs to find answers to commonly raised questions. 

How to link your Wallbox RFID Card to your myWallbox account?

If you don’t have a myWallbox user account, you first need to create one through the portal: How to create a myWallbox account and Log in from myWallbox website or through the mobile app: How to create a myWallbox account and log in from APPIf you already have an existing user account, you can continue your reading. 

The RFID authentication requires the charger to have internet access and be online in order to keep the information on authorized users updated. It may take up to 1 or 2 minutes for the charger to update user information after a modification in myWallbox.

Please note that only the Super-Admin and Admin users can associate RFID cards to myWallbox accounts. Users with User permissions can only view their respective RFID card numbers.

IMPORTANT: It is highly recommended to use the last versions of Safari or Chrome browsers to use the myWallbox portal.

ADDING OR MODIFYING A USER’S WALLBOX RFID CARD AS A SUPER-ADMIN

  1. Connect to your myWallbox account and click on “Users” on the left menu, select the user that you need to edit/add the Wallbox RFID card for.

  1. Once you enter the user profile section, click RFID tab.


  1. Click directly on the numbers to modify them.


  1. Enter the 17 digits of the user’s Wallbox RFID card, you can find these numbers on the bottom left corner of the card.


  1. Click Save to save your changes.

 

If the message “RFID saved” pop ups, then your RFID card has been changed successfully!

Once the changes are saved, the RFID card is associated with the myWallbox account of this user and the user is authorized to unlock and use the charger.

 

ADDING OR MODIFYING YOUR OWN WALLBOX RFID CARD

  1. Connect to your myWallbox account and click on the “Settings” icon (cogwheel icon) in the top right corner of the screen.


  1. In the menu that just opened, click on the “Account tab to display your profile details and scroll down until the “RFID section as shown in the screenshot below.


  1. Click directly on the pen icon to add or edit your Wallbox RFID card numbers.


  1. Enter the 17 digits of your Wallbox RFID card, you can find these numbers on the bottom left corner of your card.


  1. Click Save to save your changes.

Once the changes are saved, your RFID card is associated with your myWallbox account and you are now authorized to unlock and use your charger with your card.

The Wallbox Academy Training & Certification Solution is a one-day immersion experience at Wallbox facilities in Barcelona or Madrid or at the facilities of our partners… Receive an overview of all Wallbox’s products and services. If you would like further information, please do not hesitate to contact us

Updated on 03/06/2021

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