Welcome to Wallbox Support

Browse through our FAQs to find answers to commonly raised questions. 

How to edit or link a Wallbox RFID Card to your myWallbox account or to a user’s account?

You can link a Wallbox RFID card to your my myWallbox account and use the RFID authentication method to access your charger. 

The RFID authentication requires the charger to have internet access in order to keep the information on authorized users updated. Please note that it may take up to 1 or 2 minutes for the charger to update user information after a modification in myWallbox.

Note that only the Super-Admin and Admin users can see and associate RFID cards to myWallbox accounts. Users will only see asterisks in place of their respective RFID card numbers.

ADDING/MODIFYING USERS’ WALLBOX RFID CARD

  1. Log in to the portal by filling in your credentials, or register if you do not have an account yet.
  2. Click Users.
  3. Click the user that you need to edit/add the Wallbox RFID card for.
  4. In the RFID tab, click the numbers to edit them. Enter the 17 digits of the user’s Wallbox RFID card.

You can find the Wallbox RFID card numbers on the bottom left corner of the card.

  1. Click Save. The message “RFID saved” displays, your RFID card numbers have been changed successfully. The user will be able to authenticate to the charger using the registered card.

ADDING OR MODIFYING YOUR OWN WALLBOX RFID CARD

  1. Log into the portal by filling in your credentials, or register if you do not have an account yet.
  2. Click the Profile icon and then Settings.
  3. Scroll down until the RFID section.
  4. Click the numbers to edit them and enter the 17 digits of your Wallbox RFID card.

You can find the Wallbox RFID card numbers on the bottom left corner of the card.

  1. Click Save. The message “RFID saved” displays, your RFID card numbers have been changed successfully. Your RFID card is now associated with your account and you will be able to authenticate to your charger with it.
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Updated on 06/04/2022

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