Welcome to Wallbox Support

Browse through our FAQs to find answers to commonly raised questions. 

How to create and manage scheduled charges with the myWallbox app?

You can create, delete and manage scheduled charging sessions for your Wallbox charger with the myWallbox app at any time.

Remember, if your charger is locked when you connect your EV, the scheduled charging session will not be able to start.

How to create a scheduled charging session

  1. To ensure that the steps below run smoothly, please make sure both your charger and app are running the latest version available (you can check the app version in your Play Store or App Store and the software version in the Release Notes section).

  2. Log in to the myWallbox app and ensure your charger is connected to your smartphone via Bluetooth.

  3. Select your charger in the list.

  4. Once the Bluetooth connection between your app and your charger is established (the wheel background turns green and the mention “CONNECTED” appears), tap + Add schedule.
  5. Define the start/end times and the day(s) the scheduled charging session should take place. Tap Add schedule to validate.
  6. Your schedule is ready and will now display on the control screen of your charger under “Upcoming schedule”. You will receive a notification on your smartphone 10 minutes before the beginning of the scheduled charge.
  7. If you connect your car and a scheduled charge is active your charger’s LED will blink in turquoise.

How to delete a scheduled charging session

  1. Once connected to the myWallbox app, select your charger from the list.
  2. Tap “Upcoming schedule“.
  3. Select the scheduled charge you want to delete.
  4. Tap “DELETE” at the bottom of the screen and validate your choice in the confirmation pop-up that appeared.
  5. Your scheduled charge is now deleted.

How to modify a scheduled charging session

  1. Once connected to the myWallbox app, select your charger from the list.
  2. Tap “Upcoming schedule“.
  3. Select the scheduled charge you want to modify.
  4. From here you can directly manage the date/time of your scheduled charge.
  5. Tap “SAVE” to keep the changes.

FAQs

Will my scheduled charge starts even if I connect my EV later?
Yes, the scheduled charge will start automatically as long as you plug your EV during the time range of a programmed charge, regardless of the scheduled charge’s starting time.
Can I have several charges scheduled by other users and myself?
Yes, in case you are sharing your charger with other people, you will all be able to see and schedule charges for the charger.
Will a scheduled charge start if my charger is locked?
No, your charger needs to be unlocked to allow a scheduled charge to start. Be sure to unlock your charger before!

Troubleshooting

Do you have a charge scheduled in your app but it won’t start? Typically, this particular problem can be resolved following our troubleshooting steps.

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Updated on 06/04/2022

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