Welcome to Wallbox Support

Browse through our FAQs to find answers to commonly raised questions. 

How to create a myWallbox account from the portal?

If you have already created an account using the myWallbox app, use the same username and password when entering the website. Otherwise, follow the steps below to create a new account:

  1. Once on the portal login page, you can register for an account using one of the following methods:
  • Register using your Apple account,
  • Register using your Google account,
  • Register using your email.

Depending on if you chose the Social or Email registration method:

  1. If you registered using a social signup method, you will be asked to enter the email address and password associated with your Apple or Google account or to select the Google/Apple account you want to associate in order to complete the registration process. You will then have to accept the Data Privacy Policy Terms and Conditions and your account will be created.
  2. If you used the email method, click REGISTER, fill in your information and accept the Data Privacy Policy Terms and Conditions.
  3. You will receive an email to confirm your account. In case you do not have the mail in your inbox, please be sure to check your spam folder.
  4. In the mail you received, click the Confirm button to start using your account.
  5. After clicking the Confirm button, you are redirected to a license registration window.

Once your account is created, you will belong to a Space in which you are the Super-Admin. If other users invite you to join their Locations, you will not be the Super-admin but a user or an Admin, depending on their group invitation specifications.

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Updated on 06/04/2022

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