Welcome to Wallbox Support

Browse through our FAQs to find answers to commonly raised questions. 

How to add a Wallbox user to your charger

All Wallbox chargers can be shared with multiple users of your choice. In order to share your charger, you first need to add them as authorized profiles through the myWallbox portal.

NOTE: users management functionality is only available from the myWallbox portal.

Inviting someone to use your charger

To add new users to your charger, connect to your Wallbox account on the myWallbox portal: https://my.wallbox.com

Please note that you need to be logged in to your account as the group Super-Admin.

  1. Once logged in, click “Users”.
  1. Click the “Add User” button.

Add user screen

  1. You are now invited to enter the new user’s email and:

a. Define the administration rights of the user,

                   c. Subscribe the user to the Pay Per Month Subscription,

b. Identify the charger/s you wish to link to the user,

  1. Then click “Send invitations” and an automatic email will be sent to the new guest.

Once the new user accepts the invitation, they will be linked to the charger.

The Wallbox Academy Training & Certification Solution is a one-day immersion experience at Wallbox facilities in Barcelona or Madrid or at the facilities of our partners… Receive an overview of all Wallbox’s products and services. If you would like further information, please do not hesitate to contact us

Updated on 28/10/2021

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