Welcome to Wallbox Support

Browse through our FAQs to find answers to commonly raised questions. 

How to activate Power Sharing for your charger

You can improve the charging performance of the chargers connected to your infrastructure by activating the Power Sharing energy management solution. Power Sharing distributes the electrical energy equally among all interconnected chargers, resulting in more efficient charging activity for all the chargers connected.

Important:  This configuration process applies only to primary. Remember that the rotary switch of the primary charger shall be set to 8 or 9 and secondaries to 0.

Compatible Wallbox chargers

Find below the list of Wallbox chargers compatible with Power Sharing:

  • Pulsar Plus
  • Commander 2
  • Copper SB

Enabling Power Sharing

Follow these steps to activate Power Sharing for your charger:

  1. Make sure your Wallbox charger and myWallbox mobile app have the latest version available (you can check its version in your Play Store or App Store).
  2. Connect to your charger via Bluetooth.
  3. Log into the myWallbox app by filling in your credentials, or register if you do not have an account yet. If your charger is a Commander 2, you can also configure Power Sharing on its touchscreen directly.
  1. Select your charger and stay within its Bluetooth range during all the following steps. If you did not link your charger to your myWallbox account yet, please follow these instructions to add your charger.
  1. Once your charger and myWallbox App are synchronized (the charging wheel will turn green on your app), go to Settings.
  1. Click Upgrades.
settings-upgrades-selected
  1. Then click the Power Sharing icon.
  1. Indicate the Number of chargers that are present on the installation. In the Max. current per phase field, specify the main breaker rated current or subscribed current (in amps), whichever is lower. Please note that only maximum current per phase greater than 6 amps is accepted for correct performance. In case of doubt, contact Wallbox Service.
  1. Define the Min. current per charger (in amps) that each charger will operate.
  1. Once you go through all the steps, click Save and ensure that the status “Primary charger with all secondary chargers paired” appears.

Troubleshooting steps in case the Power Sharing icon is not selectable

  1. Power off and power on your charger,
  2. Check all cables for correct installation,
  3. Check if the correct cable type is used,
  4. Check if the switch is settled correctly on “T” or “NT”,
  5. Check if your charger software is up to date,
  6. Make sure that you are connected through Bluetooth.
 

The Wallbox Academy Training & Certification Solution is a one-day immersion experience at Wallbox facilities in Barcelona or Madrid or at the facilities of our partners… Receive an overview of all Wallbox’s products and services. If you would like further information, please do not hesitate to contact us

Updated on 07/09/2021

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