Welcome to Wallbox Support

Browse through our FAQs to find answers to commonly raised questions. 

How to add charger(s) to your account through the portal?


You can easily link your charger to your account through the myWallbox mobile app (using the QR code method) or the myWallbox portal. If you need to add multiple chargers at once, it might be more convenient to do it through the portal.

The charger(s) can be turned off or not even installed yet to be added to your account.

  1. Log into the myWallbox portal, or register if you do not have an account yet.

  2. Click Chargers, then Add charger.

  3. Fill in the Serial Number (SN) of your charger and its Unique Identification Number (UID) – if you can’t find this information, please refer to this article. Then select the country and region where the charger is installed. Finally, select the Location where you want to add it and click on Add chargers

If you need to add more chargers simultaneously, click “+ Add one more charger”.

Charger(s) is now linked to your account and appears in your chargers list.


How can I unlink my charger?
You can easily unlink your charger by following the steps in this article.
Can anyone else add my charger to their account?
A charger can only be added once, no one else will be able to add it.
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Updated on 11/08/2022

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