Welcome to Wallbox Support

Browse through our FAQs to find answers to commonly raised questions.

Copper SB articles

Copper SB articles

Where to find the SN and UID of your charger

Each Wallbox has a unique Serial Number (SN) and User ID (UID) that are associated with the charger. They are both unique to the charger, but the SN identifies the charger, and the UID acts like a password.
How to manage the Autolock of your charger through the myWallbox app

For those customers with multiple chargers and users assigned, autolock functionality management allows a complete control of the user authorization.
How to set up Wi-Fi in Copper SB

Wi-Fi connectivity allows real time communication with your Copper SB, remote control of the device, and stay always up to date through the firmware update capability.
How to create a myWallbox account and log in from the mobile app

For the first time of use, you need an account to access the Wallbox App.
How to link a Wallbox RFID Card to your myWallbox account or to a user’s account?

More and more charger owners are relying on our RFID access control and management system.

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